Surgical Coordinator II Team Lead- OBGYN Mandarin- Days- Full-Time - UF Health

JOB DUTIES:

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas. Leads all activities of the surgical coordinators and surgical scheduling in the department, working toward the common goals and mission of the department.

Essential Functions:

• Provides oversight of the daily surgical scheduling for the department including participating in hiring, staffing, training, coaching and providing feedback.
• Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.
• Supports the work of the manager by answering inquiries, providing information and resolving complaints from patients or other internal or external departments as it relates to surgical scheduling.
• Reviews authorization requirements to assure compliance with health plans.
• Provides a standard of excellence as it relates to customer services for patients, staff and other customers. Participates as an active care team member in the coordination of patient care.
• Ensures compliance of regulatory and organizational policies and procedures and recommends changes in department policies and procedures as identified.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes
• Attends and actively listens and participates in the scheduled Surgical Coordinator training sessions and meetings, as well as institutional meetings pertaining to surgical scheduling, hospital and outpatient.
• Supports the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator.

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE:

Skills, Knowledge, Abilities:

Insurance
• Working knowledge of HMOs, Medicare, Medicaid, PPO and third-party payers.
Professionalism
• Demonstrated ability to be fair minded and objective.
Organization/Prioritization
• Ability to organize and prioritize assignments to work independently as well as a collaborative team member.
Customer Service
• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.
Medical Billing
• Working knowledge of patient billing including CPT4 and ICD-10 coding, medical terminology and various payer classes.
Communication
• Ability to communicate effectively and courteously, both orally and in writing.
Computers/Technology
• Basic computer literacy and arithmetic skills.
Office Management
• Thorough knowledge of clinic support functions including but not limited to registration, scheduling, and insurance coordination of benefits, venipuncture, and specimen collection and processing.

Experience Requirements:

2 years- Experience working as a surgical scheduler in an ambulatory setting required
2 years- Thorough knowledge of insurance, to include HMO's, Medicare, Medicaid, PPO, Tricare and all other third-party payors required
2 years- Thorough knowledge and understanding of HIPAA, Medical Necessity Software, Scheduling/Registration systems and insurance web portals required

Education Requirements:

High School Diploma or GED equivalent required

Certification/Licensure Requirements:

Certified Professional Coder (CPC) required at time of hire. 

UFJPI is An Equal Opportunity Employer and Drugfree Workplace