Surveillance Technician - Laguna Development Corporation

JOB DESCRIPTION

Position Title:  Surveillance Technician        

Department:  Surveillance     

Employment Classification: Non-Exempt

 Position Summary/General Description:

A Surveillance Technician maintains all Surveillance electrical equipment and quickly reports any equipment problems.
Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

 Essential Duties & Responsibilities:   

• Perform preventative maintenance scheduled for the surveillance equipment.
• Daily cleaning and maintenance of Surveillance equipment.
• Aid in Surveillance equipment movement and additions.
• Use, maintain and troubleshoot digital video/audio surveillance equipment to monitor gaming activities using multiple monitors.        
• Maintain a professional work ethic at all times.
• Adhere to departmental confidentiality requirements.
• Work effectively with Surveillance staff.
• Work odd and unusual hours including weekends and holidays.
• Follow instructions given by supervisors. 
• Maintain knowledge of surveillance methods and procedures.
• Be knowledgeable of or be willing to learn gaming rules, regulations/procedures for table games to include video slot machines.
• Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
• Follow standard operating procedures and departmental operating guidelines.
• Make quick decisions under stressful conditions.
• Perform additional duties and responsibilities as necessary or assigned.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. 
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience

• High School Diploma or GED preferred.
• Must have relevant work experience.

Licensing & Certification:

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Lifts (e.g., boom scissor, man).
• Knowledge of general surveillance viewing applications and networking.
• Electrician tools (e.g., crimps, cutters, splicers and testing equipment).

 Essential Physical Requirements:

• Requires the ability to crouch/stoop, drive, kneel, reach overhead, stand, walk, and repetitively use hands  51-100% of the time. 
• Requires the ability to lift 1-25 lbs. 51-100% of the time.
• Requires the ability to push/pull, carry and slide/transfer 1-25 lbs. 25-50% of the time. 
• Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time. 

Essential Mental Demands:

• Requires the ability to solve problems, organize and interpret data 51-100% of the time. 
• Requires the ability plan, make decisions, read and write 25-50% of the time.

 Supervisory Responsibilities:

 Work Environment (inside/outside):

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.
• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must attend and pass surveillance training classes and courses.
• Must obtain and maintain lift operating license.
• Must pass a pre-employment drug screening.