System Administrator - Cyborgwave

Client

& & -& State of Ohio

Hybrid position 2days/week in office is mandatory

4-year college degree or equivalent technical study.

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10+ years of endpoint administration and support experience.

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7+ years of system/server implementation and integration experience.

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7+ years of incident event management system implementation and integration experience.

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5+ years of unified communication experience.

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5+ years of project management experience.

Professional Certification in server, and/or network, is desired

The Ohio Department of Aging (ODA) is looking for an experienced, skilled, and motivated System Administrator to join the team. As a System Administrator, she or he is& responsible for implementing, integrating, and managing required contact center infrastructure, application, unified communication, and endpoint devices to enable ODA’s business operation to support aging community.

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This position will function as a highly skilled System Administrator that include:

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Design infrastructure architecture to align with department’s strategic plan, including servers, cloud, networks, VoIP, etc.

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Provide technical support for both hardware and software issues our users encounter.

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Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.

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Upgrade systems and processes as required for enhanced functionality and security issue resolution.

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Perform windows updates, software patches, and firmware upgrades.

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Monitor the system daily and respond immediately to security or usability concerns.

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Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.

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Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.

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Respond to and resolve help desk requests, including server, network, and endpoint devices.

Responsible for the endpoint device deployment.

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Respond to security related activities to maintain network security and data reliability.

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Responsible for configuring and troubleshooting software and application systems as assigned.

Assist the on-going mobility projects in process development and documentation to ensure a smooth and consistent end user experience.

Write and edit automation scripts to increase systems and task efficiency.

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Write and maintain technical documentation.

Thrives in a fast past, changing environment.

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Excellent knowledge of both infrastructure and endpoint device implementing and integration.

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Excellent knowledge of wireless access points, network administration and security concepts and technology.

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Strong knowledge of deployment and management systems.

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Strong knowledge of configuring, implementing, and managing systems.

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Ability to drive results with a sense of urgency relative to the end user.

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Ability to work independently as well as with a team.

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Ability to break down required tasks in project deployment.

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Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public.

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Must have strong oral, written, and interpersonal communication skills.

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Exceptional analytical and conceptual thinking skills.

Experience working with cross-functional teams.

Professional Certification in server, and/or network, is desired