System Analyst I - Yale New Haven Health

Overview:To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Applications Specialist 1 works under the direction of the Site Manager; Laboratory Technologies to install, build and support clinical laboratory applications. He/She collaborates with the user dpt. to understand the departmental workflow, procedures and/or constraints, to assist in the implementation of software in the most cost effective, efficient way to support operations. Works collaboratively with other members of the application team to understand the necessary integration of the system with other software supporting systems.. Provides thorough documentation to support project implementation and the ongoing support of software. Assists in the thorough testing and implementation of new projects and upgrades. Act as a primary resource in the troubleshooting of questions/issues as presented by the customers. Provides appropriate documentation and assists in the ongoing training of other analysts. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption.

EEO/AA/Disability/VeteranResponsibilities:

• 1. 1 Application Implementation and Support:.1 .1 Supports application implementation and support including analysis, planning and preparation.1 .2 Designs, configures and tests interfaces and reports according to the departmental standards.1 .3 Determines the need to create in-house programs to support the new system.1 .4 Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use ofthe new system.1.5 Provides teammates input to workflow, design, build and testing expertise to ensure a successfulimplementation.1 .6 Assists in resolving major design issues and recommends solutions for resolution.1 .7 Analyzes business processes to ensure proper system configuration.1.8 Logs, tracks, and resolves issues and changes related to software code modifications orenhancements.1 .9 Meets with users to determine their requirements as it relates to hardware or software needs.1 .10 Informs management of all issues that are impacting or will impact assigned area/s.
• 2. 2. Teamwork2 .1 Creates and maintains regular status reports to immediate manager.2.2 Attends weekly team meetings to discuss team and project related activities, issues, change,communications, and updates.2 .3 Completes specific task activities as documented in project plan and/or assigned by manager.2 .4 Works with training team to develop application specific training curriculums and materials.2 .5 Supports all project team members with application and information systems knowledge.2.6 Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, anddeadlines.2 .7 Openly shares information with all team members2 .8 Willingness to subordinate individual goals for team goals.
• 3. 4. Other4 .1 Coordinates interactions and activities of vendors, both on-site and off-site.Work closely with end users to identify business needs and benefits of implementing a computingsolution and strives to understand their needs.

Qualifications:

EDUCATION

Associates degree preferred or equivalent experience required.

EXPERIENCE

Minimum 2 years experience in Healthcare and/or technology strongly preferred. 1-2 years experience in analysis and support of application technology is required.

SPECIAL SKILLS

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneoustasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strongorganizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire othersrequired. Must possess a high level of customer service skills and participate as strong, collaborative team player .Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Familiarity and/or certification in Epic is preferred.

PHYSICAL DEMAND

Travel to multiple YNHHS facilities is necessary.