System Engineer II - HCA Healthcare

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our System Engineer II opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

We are seeking a System Engineer II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications: The System Engineer II assists with the design, implementation, monitoring, and support for HCA systems and storage infrastructure. The Systems Engineer II is responsible for the set-up and repair of facility systems and storage infrastructure, including the monitoring and diagnosis of systems and storage performance, and resolution of systems-based incidents and requests reported to the service desk, especially complex incidents requiring research and diagnostics. The Systems Engineer II maintains the HCA systems and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based systems equipment. This position assists with facility-based project planning, strategic planning, 24x7 on-call support with other members of IT staff, and may be required to supplement facility-based, on-site support to technical resources. 

GENERAL RESPONSIBILITIES: 

• Assist with the design, implementation, monitoring, and support of hardware and software to support the system and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action 

• Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and system operations which improve service and repeatability 

• Assist with the maintenance and support of facility-level systems and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services 

• Participation in and support of facility-level technical implementation projects. 

• Provides 24x7 on-call support based on IT staff rotation, to assist with troubleshooting, coordination, escalation, and resolution of systems or storage-based incidents, equipment failures, etc. 

• Aids and trains users on proper use of facility technology • Mentors and trains System Administrators and Associate Systems Administrators, as needed 

• Participates in facility-based IT project planning, as needed 

• Effectively works with corporate IT&S personnel to ensure that priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations. 

• Communicates and escalates incidents and requests beyond scope of ability to senior service resources 

• Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved systems and storage architecture and security policies 

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. 

• Aids and trains users on proper use of facility technology 

• Adheres to and supports HCA IT&S standards, policies and procedures 

• Maintains and protects confidentiality with regard to all aspects of patient care and employee information 

• Adheres to Code of Conduct and Mission & Value Statement 

• Performs other duties as assigned 

KNOWLEDGE, SKILLS & ABILITIES: 

Required: Experience: 

- Minimum of 2+ years deploying, administrating, and troubleshooting enterprise infrastructure; including compute, storage, and networking. Intermediate working knowledge of the following: 

- Citrix Xenapp or XenDesktop 

- VMware Virtualization Ecosystem; vCenter, ESXi, vSphere 

- Commvault backup and storage solutions 

- Microsoft Server 2016/2019/2022 including Active Directory, Group Policy, Network Shares, Permissions, and configuration. 

- Networking concepts such as the OSI model, Subnetting, VLAN configuration, and troubleshooting tools. 

- Familiarity with infrastructure security best practices and NIST standards. 

- Analytics and monitoring tools such as Solarwinds Orion or Microsoft SCOM. 

- Microsoft SCCM; Baselines, Collections, and Deployments. 

Additional experience that is preferred: 

- Working knowledge of Linux as an operating system. 

- Experience and knowledge of SQL databases.