Systems Administrator - Benton Franklin Health District

Systems Administrator

The Position

GENERAL SUMMARY:Under the direction of the Information Systems and Security (ISS) Manager the System Administrator is responsible for complex technical and analytical work related to updates, maintenance, etc. of the Benton Franklin Health District (BFHD) Core Systems and related peripheral systems, applications, network, and databases. The System Administrator collaborates closely with peers and the ISS Manager as well as throughout the organization to ensure high levels of availability and security of the supported business applications.

ESSENTIAL JOB FUNCTIONS:

• Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on servers, network, input/output fleet and workstations. Escalates incidents as necessary.
• Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Recommends, Schedules, and Performs software and hardware improvements, upgrades, patches, reconfigurations and/or purchases.
• Manages end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Performs and tests routine system backups, restores, and network and security audits.
• Deploys workstations, servers, printers, scanners, firewalls, encryption systems and all host security systems.
• Supports the ISS Team throughout project lifecycles.
• Analyzes systems, servers, applications, networks, and input/output device performance.
• Conducts research on emerging products, services, protocols, and standards in support of application procurement development efforts.Creates required reports in response to business user needs.
• Develop, document, and maintain policies, procedures, and associated training plans for system administration.
• Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows-based computing environment using standard or customized software application programs appropriate to assigned activities.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of network engineering, database administration, LAN/WAN, application development, systems engineering, telephony, and project management.
• Knowledge and demonstrated experience in information systems techniques and principles including analysis, design, development, implementation, maintenance, documentation and training procedures and practices.
• Network, PC, and platform operating systems.
• Local area network (LAN) administration.
• Applicable data privacy practices and laws.
• Knowledge of project management techniques and principles.
• Current systems software, protocols, and standards, including firewalls and Active Directory.
• Modern office practices, methods, procedures, and equipment.
• Troubleshoot software and hardware.
• Document and maintain configuration and process information.
• Skill in Communication (oral and written). Ability to listen and communicate with others in a tactful and diplomatic manner.
• Interpersonal skills using tact, patience, and courtesy.
• Ability to work on multiple tasks simultaneously.
• Work independently with little or no direction, organize own work, set priorities, and meet critical time deadlines.

The Requirements & Selection Process

MINIMUM QUALIFICATIONS:Requires Bachelor's Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.

MINIMUM EXPERIENCE: 5 years applied technical experience or 10 years directly related experience in network administration, system software and hardware installation and maintenance, problem resolution, troubleshooting.

Additional Requirements: Performance of job duties requires driving on a regular basis, a valid Washington State driver's license, the use of the incumbent's personal motor vehicle when a District fleet vehicle is not available for use, and proof of appropriate auto insurance.

SELECTION PROCESS: The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview. Applications should be submitted to the Senior Human Resources Manager, Brandy McNeill, 7102 W. Okanogan Place, Kennewick, WA 99336 or apply directly on our website https://bfhd.wa.gov.

Criminal Background Check required upon candidate selection.