Systems Administrator - HealthStream, Inc

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
  
• A mission-oriented mindset
  
• Work-from-home flexibility
  
• A chance to grow your career
  

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Systems Administrator position is an IT generalist position providing day-to-day operational support for Windows 2019/2022 Servers, Backups, Monitoring, Patches and other network infrastructure functions. Applicants should display excellent technical problem solving skills, a solid understanding of Windows network operating systems, and strong understanding of LAN/WAN networking.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  
• Develop and maintain installation and configuration procedures.
  
• Contribute to and maintain system standards
  
• Perform regular security monitoring to identify any possible intrusions.
  
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  
• Perform regular file archival and purge as necessary.
  
• Create, change, and delete user accounts per request.
  
• Provide Tier I/Tier II and other support per request from various constituencies. Investigate and troubleshoot issues.
  
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  
• Maintain operational, configuration, or other procedures.
  
• Perform periodic performance reporting to support capacity planning.
  
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  
• On-call pager/phone on rotational basis.
  
• Off-hours scheduled downtimes require overnight work-hours on a rotational basis
  

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• 4-5 years' experience with Microsoft Windows Server 2016/2019/2022 and Dell hardware
  
• Thorough expertise in Microsoft platforms
  
• VMware experience a plus
  
• Thorough troubleshooting skills
  
• Ability and desire to thoroughly learn new technologies quickly
  
• Self-confidence and interpersonal skills
  
• Good communication (both verbal and written) skills
  
• Service Now experience preferred
  

Skills and Abilities Required

• Bachelor's Degree in Computer Science, Information Technology or similar.
  
• Equivalent years in actual field experience considered.
  
• Supports the mission and goals of the company.
  
• Demonstrates integrity and strong ethical standards.
  
• Committed to quality and its continuous improvement.
  
• Solves problems proactively.
  
• Committed to learning better and more efficient ways to accomplish tasks.
  
• Communicates clearly and ensures others receive communication
  
• Able to think critically to solve problems
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  

• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  

• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  

• Fitness Reimbursement
  

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!