Systems Engineer - Expert (ServiceNow) - KDA Consulting Inc

KDA Consulting is a Disabled Veteran, Woman-Owned, Certified Disadvantaged Small Business, comprised of a diverse team of professionals driven to tackle the demanding National Defense and Intelligence challenges through IT solutions.  We emphasize teamwork and focus on achieving goals to complete deliverables efficiently, on-time, and under budget. 

We are currently seeking a Systems Engineer – Expert (ServiceNow) to join our team.

Primary Job Duties

·        Designing and developing solutions that leverage ServiceNow modules like ITSM, ITBM, and Knowledge

·        Evaluating the existing systems and propose recommendations (including software development, integration and test)

·        Communicating effectively with technical and managerial staff to answer questions relating to the developed requirements

·        Performing System Engineering as needed to maximize efficiencies

Preferred Education, Experience, & Skills:

·        Bacheor's or Master's degree in a technical discipline

·        System Engineering experience with demonstrated ServiceNow implementation/integration experience

·        Strong knowledge of ServiceNow ITSM toolset and integrations

·        Design and develop product and service catalog solutions that take full advantage of the ServiceNow modules

·        Utilize the ServiceNow out-of-the-box automation and integration capabilities to develop division solutions

·        Certified ServiceNow System Administrator.

·        Certified ServiceNow Implementation Specialist - ITSM

·        Certified Application Developer

·        Micro Certification/CAS - Performance Analytics

·        MC Service Portal

Preferred Education, Experience, & Skills:

·        Certified ServiceNow System Administrator.

·        Certified ServiceNow Implementation Specialist - ITSM

·        Certified Application Developer

·        Micro Certification/CAS - Performance Analytics

·        MC Service Portal

Job Requirements

·        Active TS/SCI + Full Scope Poly U.S. Government Security is required.

·        Education and Years of Experience Requirement: candidate must possess a minimum of 11 years' relevant work experience plus a bachelor’s degree -OR- 9 years’ relevant work experience and a master’s degree. 

·        Ability to maintain discretion and confidentiality.

·        Strong interpersonal skills, especially the ability to network and establish professional relationships.

·        Ability to prioritize, demonstrated strong organizational skills, and ability to meet or exceed deadlines.

Physical Demands: Position will require frequent sitting, standing, and/or mobility within an office setting.  Employee must be able to use hands to complete work at a workstation/computer, be able to reach, type and manipulate with hands, fingers, and arms; lift and/or move up to 20 pounds; talk, see and hear.

Work Environment: Work is performed on client site in a professional office environment with moderate stress and noise levels.  Position requires employee to effectively use a computer, potentially for long periods of time, and to accommodate potentially frequent interruptions.  Candidate should be both customer-focused and present a team approach to overall work.

Schedule:  Business core hours are Monday through Friday, 0930AM -1430PM.

Standard work hours may vary for this position based upon contract requirements. Position will be located onsite at a customer facility in Herndon, VA. 

Americans with Disabilities Act (ADA): KDA is committed to the full inclusion of all qualified individuals. As part of this commitment, KDA will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our hiring team by email hr@kda-consulting.com.  For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, KDA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

EEOC: KDA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.