Systems Engineer III - Randstad USA

job summary:

As part of the Application Recovery Team (ART), this position supports monitoring for Digital Channels, Production environments, Application Health, Distributed system support in Unix/Linux, Windows, Virtual (VMWare, HyperV), Middleware and AWS Cloud environments.

 
location: Arlington Heights, Illinois
job type: Contract
salary: $43.27 - 48.27 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

• Responsible for monitoring day to day application performance and availability, all aspects of united.com, systems performance and analysis of alerts from various tools and restoration of services.
  
  
• Familiarity with standard concepts, practices and procedures within IT Operational Support.
  
  
• Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups.
  
  
• Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.
  
  
• Being able to correlate events from various tools to assess appropriate level of impact.
  
  
• Responsible for providing day to day support for Application recovery and availability, Digital Channels, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments.
  
  
• Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Cloud, Virtualization, Middleware, Database, Storage and Backup areas.
  
  
• Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, DataPower) is essential.
  
  
• strong knowledge of Enterprise Monitoring Tools such as Dynatrace, Datadog, AppDynamics, Big Panda, SCOM and LogicMonitor is critical.
  
  
• Familiarity with Incident Ticketing System (ServiceNow) is a plus.
  
  
• Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.
  
  
• Work with cross-functional teams throughout IT to isolate and resolve unplanned outages.

Top 4 skill sets required for this role:

• System administrator (Linux/Windows)
  
  
• "Eyes on glass monitoring" experience
  
  
• AWS experience
  
  
• enterprise monitoring experience (including Application Performance Monitoring)
  
  
• DYNATRACE MONITORING EXPERIENCE HUGE PLUS!!!!!

Skills:

• strong working knowledge of ITIL Service Management is required.
  
  
• Be able to follow Change, Incident and Problem Management activities.
  
  
• Solid verbal and written communication with other technical teams and the business.
  
  
• Able to work well with Application support, DevOps, Digital Operations Center, Server Operations, Network Operations, Middleware and Database Support teams (on-shore & off-shore), being able to respond to user reported issues.
  
  
• Pro-actively identify any issues with application functionality, abnormalities in digital channel performance, server hardware and software to ensure stability and availability 24X7X365.
  
  
• Ensure enterprise standards and security are maintained and enforced on hardware and software.
  
  
• Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents, engage in problem management follow-up and implement improvements to prevent similar incidents.

Experience:

• Experience with application performance tools, enterprise .com site and mobile channel monitoring, intermediate Systems Administration experience in Unix/Linux and Windows server environment required.
  
  
• Good understanding of virtual technology is also a must. Minimum 1-2 years of experience in an operational support role is essential.
  
  
• strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
  
  
• Ability to independently solve application performance and system problems, be self-directed and having attention to details. Ability to capture, organize, analyze informatio