Systems Engineer - Rochester Housing Authority

TYPICAL WORK ACTIVITIES:

Evaluates and recommends resolution of current hardware and software configuration issues; Leads development of software and hardware configuration, deployment, and administration procedures and practices; Establishes client access to networks, with individual security access based on predefined guidelines, and resolves basic connectivity problems; Identifies, diagnoses, and solves user network, telecommunications, and other software and hardware problems, including production halts, printer problems, and other network malfunctions; Installs, configures, and customizes a variety of network and other hardware and software systems, at all RHA locations; Manages, designs, and maintains website and intranet; Maintains web filter and user profiles to monitor/limit web access; Evaluates networks and recommends improvements; Researches and recommends new hardware and software; Develops and tests required hardware, operating system, and application configuration requirements; Writes procedures and work instructions, for IT Department and for RHA end users; Leads development of deployment, support, and maintenance procedures; Monitors ongoing network performance and maintains records of system activities.

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of desktop operating systems and affiliated software components, services, protocols, and technologies; Knowledge of virtual server environment; Knowledge of PDA devices; Knowledge of website design: Ability to think logically and creatively; Ability to maintain an understanding of client computing deployment, configuration, upgrade, and integration concepts; Ability to analyze, diagnose, and solve computer operation and/or system problems; Ability to read and understand technical materials; Ability to write procedures and work instructions; Ability to work independently, managing time and meeting deadlines.