Systems Support Analyst - Bonobos

Overview:

About PHOENIX 

 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

 

About Bonobos

 

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

Location Name:New York OfficeResponsibilities and Qualifications:

Bonobos is seeking a Systems Support Analyst to be responsible for user adoption and designing of project plans related to align with Express and Bonobos business and technology strategies. This role will draw upon their vast experience in application usage with specific knowledge of business processes and strategic goals. This individual will work across multiple platforms, collaborating with business partners, drive future projects and support associates with an eye to the future. Strong communication skills are essential, as this role will collaborate with senior business leaders, technology leaders and peers.The person who fills this role is a willing collaborator seeking to drive user adoption. This position will work with many technology solutionsacross the organization.  The position will guide stakeholders through business process changes, use of applications, and drive to delivery. This position must be willing to put themselves in other team members' shoes to understand their day-to-day activities and communicate effectively how it can be completed in different applications.

 

KEY RESPONSIBILITIES

• Collaborate with stakeholders to define application expectations and functional requirements
• Design, test, and implement the standards and configuration aligning with end user requirements
• Facilitate and lead training related to the rollout of new functionality or applications
• Accountable for ensuring the delivery of solutions for current and future organizational needs
• Communicate project status, details, timelines, project roadblocks and available resources
• Accountable for project roadmap plan and timelines including any blockers
• Participate in new project idealization, prioritization and business requirement gathering
• Implement system operational best practices that can be scaled as the business grows and develops by developing mechanisms, user acceptance testing (UAT) and tools to roll out these best practices
• Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices
• Partnering with technology teams and business partners to understand needs and develop product strategies, standards, and documentation
• Research and recommends opportunities to adopt new technology and design patterns
• Able to engage and provide business process understanding across cross functional disciplines
• Coordinate with cross functional teams and vendors to assist in resolving issues
• Develop and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements
• Enable expanded use procure-to-pay system
• Respond to requests for recurring and ad hoc reports, saved searches and simplify the reporting process
• Coach and mentor technology associates

 

 

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in Technology or an equivalent combination of course work and job experience
• 5+ years of experience in business administration, information systems, operations, ERP, or analytical role
• Familiarity with cloud software like Anaplan, NetSuite (ERP), BeProduct (PLM), SPS Commerce, Snowflake Workday(HRIS) and Okta
• Possesses project management skills and the ability to manage team collaboration tools like JIRA, Confluence, Google Drive and SharePoint
• Advanced Excel skills with basic knowledge of SQL and willingness to learn data modeling
• Strong understanding of retail and ecommerce business operation processes
• Experience developing and maintaining business documentation and capability to translate technical or business requirements
• Ability to take business analysis and complex projects from concept to completion and make the results accessible and relevant to business users of all levels
• Possesses strong analytical, troubleshooting and problem-solving skills in order to identify issues and resolving them in a timely manner and always looking to improve systems that are already in place
• Experience working with on-site and off-site teams, coordinating work, expectations, and delivery

 

 

CRITICAL SKILLS & ATTRIBUTES

• Executes with limited to no supervision; self-motivated and self-directed
• Possesses and demonstrates curiosity and has willingness to learn new technologies
• Demonstrates excellent communication skills to both technical and non-technical personnel
• Has excellent attention to detail and organizational skills
• Ability to clearly articulate and drive alignment across multiple teams and departments
• Ability to work in a fast-paced environment while managing multiple responsibilities 

 

 

Benefits and Compensation:

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

 

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Salary Range:$94,900 - $134,900Closing:

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

 

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.