Systems Support Technician - Abacus Technology Corporation

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions.  For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers.  Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

• Administer Medical Group information systems to ensure proper operation of equipment, analyze and resolve system problems, and evaluate system requirements. 
• Monitor ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. 
• Troubleshoots hardware, software, WAN, and LAN problems where applicable, and coordinates with the Base Communications Squadron to ensure timely resolution. 
• Conduct evaluation and analysis of all computer equipment and systems to determine if the facility environment can provide for system requirements, and infrastructure is in place to support the system. 
• Maintain an extensive organizational inventory of computer hardware and software. 
• Assist in the installation and testing of system releases and computer upgrades. 
• Make recommendations for system improvements. 
• Provide technical assistance to current system users to minimize disruptions. 
• Monitor help desk trouble tickets, coordinating with and providing troubleshooting assistance. 
• Perform system diagnostics, troubleshooting procedures, and identifies and resolves software/hardware problems. 
• Take preventive actions to preclude recurring problems or system inefficiencies. 
• Provide initial customer training and assistance for new computer systems. 
• Develop and implement disaster plans and contingency operations plans, and exercises them on a regular basis.  
• Accomplish risk analyses, accreditation, and certification packages. 
• Perform automated systems/material acquisition to request and obtain appropriate hardware, software, and supplies based on user requests, system expansion, or changes.

2+ years experience in a technical support role.  Must be Security+ certified.  Must hold an operating system certification (e.g. Windows, Linux).  Experience configuring, maintaining, troubleshooting, and repairing the following: printers, scanners and multifunction devices; IT networks and networked devices; network cabling; personal computers, laptops, common peripheral devices and applicable software of said devices; wireless protocols and devices; common Microsoft operating systems and applications (e.g. Server 20016, Windows 10, DOS commands, MS Office 2010); and non-specific software applications.  Able to organize and track systems; establish and maintain said systems (e.g. help desk ticket tracking database, hardware and software inventory tracking, and office files).  Able to communicate clearly, good verbal and written communication skills, with demonstrated ability to communicate with technical and non-technical team members as well as functional management.  Must have good personal and teamwork skills.  Possess the ability to perform accurately in situations of evolving organizational requirement and deadlines.  Must be able to walk or stand for up to 8 hours at a time.  Must be able to work from a step ladder, reach under desks, and lift up to 50 pounds to chest level.  Must have the skills and abilities to quickly learn through on-the-job training and assigned reading.  Must possess normal color vision as defined in AFI 48-123, Medical Examinations and Standards.  Must be a US citizen.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

All your information will be kept confidential according to EEO guidelines.