TS/SCI Helpdesk Manager - Masco Corporation
San Antonio, TX
About the Job
Job Description
Insight Global is looking for a TS/SCI Helpdesk Manager to join a federal client in San Antonio, TX. This person will be responsible but not limited to the following:
- Manage the formation of helpdesk team from a PMO perspective.
- Maintain a risk management framework and regularly review and update it.
- Oversee the resolution of technical issues and inquiries from users.
- Develop and maintain standard operating procedures (SOPs) for helpdesk operations.
- Measure and track helpdesk performance metrics (e.g., response times, resolution rates, customer satisfaction).
- Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
- Active TS/SCI Clearance
- Bachelor's Degree in Information Technology or related field
- 5+ years of experience in a TS/SCI helpdesk environment overseeing operations
- Experience managing a helpdesk using Remedy, ServiceNow or other Air Force ticketing systems
- ITIL Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Insight Global is looking for a TS/SCI Helpdesk Manager to join a federal client in San Antonio, TX. This person will be responsible but not limited to the following:
- Manage the formation of helpdesk team from a PMO perspective.
- Maintain a risk management framework and regularly review and update it.
- Oversee the resolution of technical issues and inquiries from users.
- Develop and maintain standard operating procedures (SOPs) for helpdesk operations.
- Measure and track helpdesk performance metrics (e.g., response times, resolution rates, customer satisfaction).
- Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
- Active TS/SCI Clearance
- Bachelor's Degree in Information Technology or related field
- 5+ years of experience in a TS/SCI helpdesk environment overseeing operations
- Experience managing a helpdesk using Remedy, ServiceNow or other Air Force ticketing systems
- ITIL Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Source : Masco Corporation