TX Calling Audit - Alliance Solutions

Job Title: Remote Customer Service Representatives

Remote Customer Service Representatives Schedule: 11am-7pm Monday-Friday for training then, 9am-5:30pm CST

 Remote Customer Service Representatives: Start Date: Thusday, February 15, 2024

We Customer Service Representatives for a 100% remote opportunity with a leader in electronic medical records retrieval! As a Customer Service Representative you will be responsible for placing calls to provider offices for audit purposes to obtain any missing medical documentation which will be entered into the company database. 

Customer Service Representatives Role and Responsibilities

• Perform outbound telephone calls and/or other means of contact with each facility to complete to retrieve medical records via fax, mail, through remote electronic medical record access or by scheduling a visit at the provider location

• Effectively communicate with team members and external providers to ensure adherence with challenging project timelines

• Complete additional tasks as required to support division

 
Customer Service Representatives Qualifications:

• Education: High school diploma

• 1+ years of call center experience within the healthcare/medical field desired

• Strong ability to handle fast paced training program

• Ability to type 40 WPM

• Medical terminology a plus

• Must have your own work equipment PC/Laptop, mouse and headset, ethernet cable and be able to work 100% remotely

• Must be computer savvy- familiar with Google Chrome and able to maneuver through multiple tabs

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