Team Lead Sales Support Specialist - Johnson and Johnson
West Chester, PA 19380
About the Job
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
The Sales Support team has the responsibility to develop and deploy strategies that increase sales performance and drive growth objectives through ensuring appropriate inventory resources are optimized throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. The team is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.
This Lead Specialist will act as player/coach providing guidance to key business partners and play an integral role in helping the Spine platform unlock their full potential. This role will manage a team, drive base business objectives, and support projects through effective leadership.
The role directly contributes to achieving sales objectives and has a high level of interaction with Sales Leadership at multiple levels.
Responsibilities:
- Leads others in achieving the goals and objectives of team
- Completes all required HR activities that pertain to a supervisor as required, including all aspects of performance management
- Provides effective mentorship and coaching to team members
- Uses high-level analytics and systems to support set requests, reallocation and deployment for New Product Introductions and competitive conversion activities
- Develops process and strategy for setting optimal account inventory levels, using sophisticated analytics and business expertise
- Deliver strategies in collaboration with Field Sales to enable sales growth by ensuring appropriate resources are available and balanced throughout the network
- Coordinate NPI launches and new Set Deployments to Field Sales
- Development and support of Field Sales Systems that drive efficiencies in the end-to-end Sales Process
- Develop & Provide advanced Analytics and Insights to Sales Leadership
- BA/BS required; MA/MBA preferred
Required:
- Minimum of 5 years business experience in Logistics, Manufacturing, Operations, Sales, or Inventory Management and/or related experience
- Ability to make effective oral and written presentations that result in meeting the departmental goals/objectives
- Ability to influence and develop interdependent partnering which results in meeting departmental objectives
- Experience in data management, analytics and visualization, with proven track record to connect the analysis to insights that inspire action
- Experience in field sales communication and interactions
- Experience working with cross-functional teams (Sales, Marketing, Supply Chain, Finance, Customer Service)
- Ability to work independently
- Creative problem-solving skills
Preferred:
- Ability to apply knowledge of inventory systems to analyze product launches and inventory utilization
- Strong digital literacy used in business reporting preferred, including PowerBI and/or Tableau
- Advanced Excel capabilities (macros, linking of files), applied to inventory analysis
- Experience with field inventory management
Other:
- Domestic travel up to 25%
The anticipated base pay range for this position in the US is $90,000 to $144,900.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
