Team Leader - Chick-fil-A
Hattiesburg, MS 39401
About the Job
A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Education Assistance Program
- Competitive pay
- Paid time off
- Health insurance, Dental insurance, Vision insurance, Life insurance, and Disability insurance
- Employee Match Simple IRA
- Employee discounts
- Employee Assistance Program
- Paid training
- Emotional Well-Being Resources
- Growth Opportunities
Team Leader Responsibilities include but not limited to:
- Strictly adhering to all Company policies and procedures.
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Monitor dining room, restroom, parking lot and overall facility cleanliness.
- Offer immediate and respectful response to Guest's needs; consults with management regarding complex issues.
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Collaborating with other team members and leaders
- Identifying potential leaders
- Placing the right people in the right positions with the right amount of people
- Open and/or close, lead shifts, key holder
- Execute proper security and cash handling and control procedures
- Holds cashiers accountable to adhering to policies and procedures
- Excellent communication skills, both written and spoken
- Performing any of the tasks above as needed throughout shift
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Availability Requirements & Expectations:
- Be available throughout the week Monday-Saturday with occasion Sundays (trainings, cleanings, meetings, etc)
- Availability must include at least 2 nights a week (Monday - Saturday)
- Working 6 to 12 hours/shift to help accommodate shifts, meetings, and needs of the business.
- Part-time - Expected to work at least 2 Saturdays per month;
- Part-time - Work week of 3 to 5 days/week for a minimum of 20 hours/week.
- Full-time - Expected to work at least 3 Saturdays per month
- Full-time - Work week of 4 to 5 days/week for a minimum of 32 hours/week. (Any overtime hours will be based on the needs of the restaurant)
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.