Technical Account Manager - Stairwell
Sunnyvale, CA
About the Job
About Us
Stairwell empowers organizations with evasion-proof solutions. Stairwell's pioneering platform provides security teams with automated threat detection and response tools that amplify their operations. Acknowledged by Fast Company as one of the most innovative companies of 2023, Fortune 500 companies utilize Stairwell's platform. Stairwell's team, a collective of security industry veterans and engineers from Google, is backed by renowned investors like Sequoia Capital, Accel, and Gradient Ventures. For more information, visit www.stairwell.com or connect with us on Twitter or LinkedIn.
About the Principal Solutions Engineer Position
We are seeking to hire a Principal Solutions Engineer to join the Stairwell team. This person will serve as the main technical point of contact to our customers. We are seeking someone who enjoys leveraging innovative security solutions, and providing a great experience to our customers. To be successful in the role, the ideal person will need to be a self starter and possess excellent technical problem solving skills.
Principal Solutions Engineer Responsibilities
- Serve as technical subject matter expert for our prospects and customers.
- Present and demo our technical value to prospects and onboard new customers to the Stairwell platform.
- Deep engagement with product teams providing near real time customer feedback.
- Create knowledge base content to capture new learning for reuse throughout the company and user base.
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Map identified customer business requirements to workable solution architectures.
Principal Solutions Engineer Qualifications
- Requirements: 7+ years in sales engineering at Security or SaaS companies, strong knowledge of cybersecurity trends, and excellent demo/presentation skills.
- Responsibilities include providing pre- and post-sales technical support, creating strategic relationships with key stakeholders, and delivering customer training.
- Engage with internal teams (Sales, Security Operations, Product Management) and customers to ensure success criteria are met, resolve issues, and advocate for customer needs.
- Focus on maintaining and growing customer relationships, ensuring value delivery, and minimizing churn.
OTE Range $200,000 - $245,000.
Stairwell is proud to be an equal opportunity workplace. We consider all individuals seeking employment, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender identity, gender expression or military or Veteran status or any other characteristic protected by federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with federal, state and local law.
To all recruitment agencies: Stairwell does not accept agency resumes. Please do not forward resumes to our jobs alias, Stairwell employees or any other organization location. Stairwell is not responsible for any fees related to unsolicited resumes.
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