Technical Analyst - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as a Technical Analyst? At Rapides Regional Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Rapides Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Analyst like you to be a part of our team.

GENERAL SUMMARY OF DUTIES – 

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. 

DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

 Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products 

 Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users 

 Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed 

 Logs and tracks problems; reviews problem tracking databases 

 Performs facility-based moves, adds, and changes (MACs), as needed 

 Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures 

 Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted 

 Aids and trains users on division and facility technology 

 Performs preventative maintenance 

 Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software 

• Effectively works with customers, Service Desk and Technical Services personnel 

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 

• Adheres to and supports HCA IT&S standards, policies and procedures 

• Maintains and protects confidentiality with regard to all aspects of patient care and employee information 

• Adheres to Code of Conduct and Mission & Value Statement 

KNOWLEDGE, SKILLS & ABILITIES:

• Manages and prioritizes workload 

• Demonstrates ability to multi-task; Possesses strong analytical skills 

• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills 

• Effectively communicates verbally and in writing

 • Possesses proficiency in MS Office applications 

• Must be local 
• In office

EDUCATION 

• Bachelor’s degree in information systems or healthcare related field is preferred