Technical Customer Service Rep at Genesis10
Lisle, IL 60532
About the Job
Genesis10 is currently seeking a Technical Customer Service Rep for a contract lasting through 10/31/2025 working with a manufacturing company in Lisle, IL. Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.
Hourly pay range: $27.00 - $30.00 per hour, depending on skills and experience level.
No bonuses, no commission, no additional comp.
Genesis10 provides Medical, Vision, Dental, 401(k), Health Savings Account, Commuter Benefits (Dallas, NYC, SF), Sick Pay (for applicable states/municipalities), Voluntary Hospital Indemnity (Critical Illness & Accident), & Group Term Life Insurance.
Description:
The team provides technical repair direction and support on all proprietary products. We also work with our vendors to help resolve diagnostic and repair direction for our customers.
Responsibilities:
About Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands
of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent
placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a
variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk
you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively
with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for
Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn
more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
Hourly pay range: $27.00 - $30.00 per hour, depending on skills and experience level.
No bonuses, no commission, no additional comp.
Genesis10 provides Medical, Vision, Dental, 401(k), Health Savings Account, Commuter Benefits (Dallas, NYC, SF), Sick Pay (for applicable states/municipalities), Voluntary Hospital Indemnity (Critical Illness & Accident), & Group Term Life Insurance.
Description:
The team provides technical repair direction and support on all proprietary products. We also work with our vendors to help resolve diagnostic and repair direction for our customers.
Responsibilities:
- Aid customers after the sale of a product via case file or telephone on regards to serviceable components on products.
- Asked to provide part numbers for customers using many PC-based systems and books other forms of reference may be used.
- Utilizing technical parts knowledge and understanding of vehicle operations to answer customer concerns.
- On occasion calling the customer if the information they provide is not sufficient
- Strong computer skills (MS Outlook, teams, ECT.)
- Proficient at typing and navigating various computer programs
- Excellent written and verbal communication
- Will need to report out on high visibility repairs
- Basic automotive or truck technical knowledge (intermediate would be ideal)
- Parts catalog / ordering experience is a plus
- Ability to multitask and work under pressure
- Adapt to new frequent process and procedures quickly
About Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands
of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent
placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a
variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk
you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively
with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for
Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn
more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
