Technical Customer Service Representative - Sterling Engineering
Downers Grove, IL
About the Job
Overview
This will be a customer facing role where you will be responsible for assisting customers with technical drawings. A background in drafting or knowledge of blueprint reading will be important for this role.
Pay: $60,000-75,000
Responsibilities
- Perform technical evaluation, documentation, and drawings which will support the Aftermarket Sales Efforts
- Provide mechanical design support to augment or update existing drawing files and parts lists
- Work closely with the Aftermarket Team to determine the accuracy and viability of customer order requests confirming that the ‘latest and greatest’ iterations are provided
- Direct contact with our customer base, helping determine the unique Aftermarket needs of those customers
- Receive drawing requests from Customers and Internal MSP Departments
- Determine the correct components and sub-assemblies for a specific Customer Site
- Aid in itemizing required components and sub-assemblies for estimating and purchasing
- Aid Parts Receiving Group and Quality Control effort on small Parts/Assembly orders
- Receive and review Mechanical Parts Lists from the Engineering Department
- Create or Confirm ‘Initial Parts Offering’ pricing for Customers from Engineering Lists
- Forward reviewed Parts Lists on to the Project Management Group or the Customer as appropriate
Qualifications
- 3+ years’ experience in customer technical service
- Some knowledge of mechanical parts and manufacturing methods
- AutoCAD and Inventor design software to modify existing drawings
- Must be able to read and understand mechanical drawings
- Should have knowledge of manufacturing processes (Weldments/Fabrications, Machining/Turning, Surface Treatments/Chrome Plating)
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Source : Sterling Engineering
