Technical Customer Support Representative - Biometrics4ALL, LLC

Join Biometrics4ALL, a leader in biometrics-based background checks, serving over 3,000 customers in 20 countries. We are seeking a motivated Technical Customer Support Engineer with 2-3 years of customer service or support experience. You'll provide exceptional technical support, ensuring customer satisfaction with our innovative products.

Join our team and help us deliver outstanding technical support to our valued customers!

Key Responsibilities:

• Deliver excellent customer service via phone, email, and remote support.
• Troubleshoot and resolve technical issues.
• Perform technical training and installations.
• Configure, test, ship, and install systems involving hardware, software, and networking.
• Create and update technical documentation and training materials.

Qualifications:

• 2-3 years in customer service or support, preferably in a technical role.
• Excellent communication and problem-solving skills.
• Proficiency with Microsoft Office and typing (40+ WPM).
• High-energy personality and solution-oriented attitude.

Why Join Us:

• Competitive salary: $25-$35 per hour, based on experience.
• Clear career growth path for self-starters.
• Collaborative, supportive work environment.

Apply Now: Submit your resume. Join us to make a real difference and advance your career in a thriving company.

Hiring Conditions:

• This is a full-time, hybrid onsite position, and candidates must reside in or near Orange County. Our office is located in Irvine, CA.
• Candidates must be U.S. Citizen or Permanent Resident.
• No Visa sponsorship or Practical Training applicants will be considered.

Biometrics4ALL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.