Technical Data Analyst - ICONMA, LLC
Lake Orion, MI 48359
About the Job
Our Client, an Automotive Manufacturing company, is looking for Technical Data Analyst for their Lake Orion, MI location
Responsibilities:
Requirements
Preferred
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Technical Data Analyst is a new position based at the Warranty Parts Center (WPC) in Lake Orion, MI.
- The Technical Data Analyst is responsible for documenting non-compliance concerns with inbound shipments from dealers.
- They provide formal feedback to the field staff, interact with dealers, and take appropriate action to address the non-compliance when required.
- Review existing summary reports of non-compliance issues for possible action.
- Complete documentation regarding non-compliance using provided PowerPoint templates for formal field/dealer feedback.
- When needed, take appropriate action to address the non-compliance.
- Ensure evidence supports actions taken.
- Interface directly with the dealer, field staff, and the WPC team.
- Identify non-compliance concerns using existing reports (i.e., hazmat, improper packaging, incorrect parts).
- Respond to requests from the WPC team to document a concern with when non-compliance is observed.
- Document non-compliance in provided PowerPoint templates for a professional/technical audience.
- Provide field staff/dealer with formal feedback using provided PowerPoint templates to substantiate the concern.
- Communicate verbally and in writing with the dealers, when required.
- Act as site representative for dealer inquiries regarding feedbacks, including hazmat, improper packaging, and return of incorrect parts.
- Respond respectfully.
- Take appropriate action to address the non-compliance issues, when needed.
- Monitor weekly/monthly reporting to identify trends.
- Work with the internal customer to identify actions required to achieve the desired results.
- Ensure accurate and proper reporting to leadership.
- Support meetings as required.
Requirements
- Competence with typical office computer applications, e.g., Microsoft Word, PowerPoint, Excel, Outlook
- Strong written and oral communication skills
- Excellent interpersonal skills and ability to resolve conflict
- Self-motivating with limited supervision
- Ability to work in a warehouse environment
Preferred
- 2-year Associate’s degree
- Automotive knowledge
- Experience working in an independent/dealership service or parts department
- Experience in creating documentation for a professional/technical audience
- Experience with hazmat regulations and Department of Transportation 49 CFR
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Source : ICONMA, LLC
