Technical Field Service Representative - Talent Wave Associates, LLC

Are you passionate about providing top-notch technical assistance and improving customer satisfaction? Seeking a dedicated professional to enhance packaging equipment operations and boost quality and performance for valued customers.

Your Role and Responsibilities

• Lead with safety as your top priority in all aspects of your work.
• Comprehend and address customer needs related to product and equipment issues.
• Service and maintain customer equipment to ensure peak performance of packaging films and shrink bag materials.
• Identify and communicate machinery and packaging film/shrink bag issues to the appropriate team members.
• Keep detailed and timely records of work activities and time management.
• Conduct thorough audits on packaging machines and materials.
• Participate in testing new packaging materials in the field.
• Assist with the installation and launch of packaging equipment.
• Provide insights into the design, installation, and start-up of equipment from external suppliers or RE&D.
• Manage your schedule and prioritize customer visits effectively.
• Train customers on the proper operation and maintenance of equipment and materials.
• Contribute to projects and lead smaller tasks within larger initiatives.
• Engage in special projects as assigned.
• Foster and maintain strong relationships with customers, sales personnel, and internal staff.
• Submit KMS reports within 5 days, expense reports within a month of business trips, and weekly schedules on time.

What We Value

• Customer Orientation: A commitment to satisfying both external and internal customers.
• Building Collaborative Relationships: The ability to create and nurture partnerships for mutual benefit.
• Initiative: Proactively addressing tasks before being prompted.
• Technical Expertise: Profound knowledge and skills in technical areas.
• Results Orientation: Consistently delivering tasks to meet established standards.
• Attention to Communication: Ensuring clear and concise communication, both orally and in writing.

What You Bring to the Table

• Technical Degree in a related field.
• 3-5 years of experience in the food packaging industry, focusing on materials and machinery.
• Willingness to travel 60% or more, with a valid driver's license.
• Exceptional verbal and written communication skills.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.