Technical Implementation Specialist - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
Technical Implementation Specialists are the primary internal and external technical resource for Large Provider Groups and Health System implementations. In this role, you will plan, develop, and execute Health System integration projects with our enterprise clients and implementation team. As the technical owners of implementation and maintenance projects, you will coordinate technical work streams across multiple internal teams and client stakeholders, drive technical implementation and QA, and ensure a high-quality technical onboarding or support experience for our enterprise clients. Their goal is to ensure that clients are set up for success by optimizing the integration around our core interoperability KPIs.
You'll enjoy this role if you are…
- Motivated by solving problems and are excited to tackle technical puzzles
- A detail-oriented person who is diligent and takes pride in their work
- Collaborative and feel energized when working alongside a close-knit team
- An organized person who navigates ambiguity while staying on top of multiple technical projects.
Your day-to-day is…
- Acting as a technical resource for partner teams in onboarding, training new integrations or features, and working with Engineering and Product on client requests.
- Driving sync implementation from technical discovery through go-live, including coordinating with client and internal sales and technical teams
- Functioning as the primary technical point of contact for onboarding Health Systems and large Enterprise clients.
- Collecting, assessing, and prioritizing requested client customizations for new Health System integrations.
- Providing testing, QA, and go-live support for newly implemented health system scheduling and high-profile integrations.
- Monitoring implementations during the go-live period to optimize client availability, triaging booking errors and other failures, and performing post-launch check-ins with internal and external stakeholders.
- Creating and maintaining technical integration pages in our internal knowledge base as necessary. Train Support Specialists on new integrations or new client-specific features.
You'll be successful in this role if you have…
- 1+ years of technical troubleshooting and project management experience
- A strong track record of correctly identifying and understanding tricky technical issues
- Experience utilizing project management software such as Jira/Confluence, Excel/Google Sheets, and/or Monday.com
- A demonstrated ability to work with clients and provide excellent customer service
- Solid interpersonal and communication skills, both verbal and written
- Ability to multitask and manage multiple projects
Benefits:
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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