Technical Operations Analyst, Implementation - Rippling
New York City, NY 10007
About the Job
About the role
The Operations Analyst will identify, prioritize, and execute key process improvement and data initiatives across our 200+ person Implementation organization. Reporting to the VP of implementation, the Operations Analyst will be deeply embedded in our Implementation organization and will be responsible for optimizing our processes and translating them into our business systems configurations. This is a cross-functional role; the Operations Analyst will work closely with our product, revenue operations, and business systems teams. The ideal candidate is energized by designing efficient and scalable processes and has a strong attention to detail.
What you will do
Develop a deep understanding of Rippling's products, implementation processes, and customer segments
Identify, prioritize, and execute process improvement and automation initiatives, including process design, training & documentation and systems design
Work closely with Implementation leadership, front-line Implementation Managers, product leadership, finance & data teams to spec requirements & prioritize initiatives
Partner with business systems partners to develop a technology roadmap
Design solutions and architecture to address system/business problems and inefficiencies
Work closely with offshore and onshore development teams to deliver system solutions
Lead functional testing to identify system errors and launch system updates
Build custom reporting in SFDC, Tableau, Jira, etc.
Oversee Implementation data, identify, and root cause gaps or inaccuracies
Partner with product, RevOps, and data teams to successfully integrate IM tools and warehouse systems
Manage day-to-day activities of system management such as user provisioning, permissions, troubleshooting issues
Maintain accurate documentation of Rippling's systems configuration and processes
Partner closely with the data team to ensure processes enable advanced reporting and analytics
What you will need
A minimum of 2 years in an Implementation, Professional Services, Customer Experience organization
A minimum of 3 years in Systems Administration, Data & Analytics, Business Operations
Experience with Tableau, Salesforce, SQL, Jira, Excel
Excellent analytical skills and experience with data-driven decision-making; ability to develop & clearly articulate a strong POV using data
Strong self-motivation and attention to detail, demonstrated ability to initiate and execute solutions independently
Process-oriented mindset with a strong emphasis on maximizing efficiency and scalability
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee"s role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
78,300 - 149,625 USD per year(US Tier 2)
73,950 - 141,312 USD per year(US Tier 3)
87,000 - 166,250 USD per year(US Tier 1)
PI250276864