Technical Records Specialist 2 - L&C - State of Idaho

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Division of Licensing and Certification has an exciting opportunity for a Technical Records Specialist 2 with our Certified Family Home Management team at the Westgate Campus in Boise, working Monday through Friday from 8:00 a.m. to 5:00 p.m. (holidays off) with some telework as an option. This position is responsible for supporting certification activities, which protect vulnerable adults who live in their paid caregivers' homes. Serving as a liaison, this position coordinates the team's work to meet its various responsibilities to its customers and partners.

This position may be eligible for telework after successful completion of probation.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start 
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

• Use judgment, discretion, and interpretation of a variety of complex regulations and guidelines to provide technical support for both internal and external customers. 
• Convey information to and from key decision-makers in a timely manner. 
• Independently research, compile, and organize materials for management reports. 
• Become an expert in maintaining the team’s database and implementing the program’s technical guidelines. 
• Resolve contentious situations. 
• Complete special projects with minimal oversight. 
• Act as the liaison between the team and the Central Revenue and Background Check Units. 
• Monitor delinquent certification fees and recommend enforcement action when necessary. 
• Maintain the team’s public webpage and internal SharePoint teamsite. 
• Perform typical clerical functions such as routing correspondence, filing, answering phones, proofing reports, supporting meetings, and entering data.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of related experience.
• Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied.
• Experience  analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.
• Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
• Experience entering and retrieving data using a computerized record system. Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system.
• Experience composing and proofreading business correspondence. Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basis OR successful completion of at least one college-level English composition or business English class AND six months of experience composing business documents.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Experience with Microsoft Word/word processing software. Typically gained by the ability to operate word processing software (such as Microsoft Word) and equipment at the rate of 40 wpm or more and produce merged documents, specialized tables, reports (columns),correspondence, forms (creating and using templates), and graphics. 
• Experience with Microsoft Excel (complex data analysis). Typically gained by one year of experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs. Includes complex data analysis using tools such as Pivot tables. 
• Some knowledge of data management. Typically gained by successful completion of a college level course equivalent to three semester hours; OR, through successful completion of a three-day course (approximately 20 hours) specific to data management; OR, through successful completion of three months' work experience performing data management activities such as database development, data collection, analysis, research and tracking, developing tables, queries, forms and reports. 
• Experience using SharePoint. Typically gained by at least one year of experience using SharePoint.

 Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

 If you have questions, please contact us at:

 Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov 

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.