Technical Service Rep - CSAT Solutions

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions. 

We are currently seeking qualified candidates to fill the role of a Technical Service Representative . This is a call center-type position and will work out of a cubicle. 

Role and Responsibilities

• Works with customers and internal management team to resolve daily technical issues
• Verifies accuracy of information in shop floor system, indicating issue(s) with unit
• Receives and stores units which have been put on hold
• Takes pictures of units and uploads through customer website
• Reads and responds to emails from customer, client and internal personnel
• Communicates by phone and email to customer for resolution of holds
• Obtains customer’s resolution and communicates desired actions with repair line
• Interacts daily with operations and materials groups
• Communicates with company management and customer contacts through written communication (email and messaging)
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May assist in verifying and receiving approval for charges to customers
• May work with customer/business partner to locate units and inform them of repair status
• May assist with customer escalations and works to resolve issues to complete repair process
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Associates degree in a related field, preferred
• 1 year or more customer service skills in a related field, preferred
• Experience in electronics repair or manufacturing environment, preferred
• Proficient English abilities required
• Must be able to perform multiple duties and complete assigned duties with deadlines
• Email and written messaging with basic Excel knowledge
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills
• Familiarity with continuous improvement methods, preferred
• Must be able to work in a fast-paced team environment with close supervision

Working Conditions and Essential Abilities & Functions 

• Warehouse environment (may not be climate-controlled)
• Occasional standing, crouching and stooping
• Frequent walking, sitting, reaching and twisting
• Frequent lifting, carrying, pushing and pulling up to 20 lbs.
• Occasional lifting, carrying, pushing and pulling up to 50 lbs.