Technical Service Rep. - ConsignMed

Job Description

Position Description: Provide technical, educational and sales support to assist the district in meeting Neuromodulation sales and customer service objectives. Seeking candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action. Main job duties/responsibilities:

1. Technical Support:

(a) Represents Client during surgeries and implants of products to provide troubleshooting and other technical assistance.

(b) Provides technical support with reprogrammings and follow‐ups in hospitals and clinics.

(c) Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation.

(d) Receives technical inquiries by telephone. Researches solutions to questions or problems (e.g., pacing system malfunctions, product selection issues, when appropriate, etc.)

(e) Provides on call support as needed for surgeries, reprogrammings, troubleshooting, follow‐up enrollments, etc. on evenings and weekends.

2. Educational Support:

(a) Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating: 1. One‐on‐one training sessions. 2. In‐service education programs. 3. Seminars and/or outside symposiums.

(b) Assists DM and in‐house training department in educating/training new Clinical Specialists and sales representatives.

(c) Provides training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").

3. Sales Support:

(a)During/following cases: 1.Completes necessary documentation (e.g., implant registration) and phone calls (customer service). 2. Updatessales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow‐up. 3. Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service and support.

(b) Manages inventories (consignment, trunk and district office, loaner products) andprovides support with rotation and delivery to optimize customer service and efficiency.

(c) Promotes Carelink enrollments at time of implants.

(d) Advises physicians involved in setting up or evaluating pacing operations in their hospitals or clinics.

(e) Following district guidelines, requests and obtains purchase orders afterimplants.

(f) Conducts regular unsolicited calls to hospitals or clinics.

(g) Maintains current knowledge regarding pacing, Medtronic programs, products andservices and competitive products.

(h) Maintains open, effective communication with all district personnel, customers andother Medtronic employees.

4. Performs other related duties as assigned.