Technical Services Coordinator at Atrium

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is an established specialty chemical developer supporting quality personal and homecare product markets worldwide. They are looking to expand their team by bringing on a Technical Services Coordinator.

Salary/Hourly Rate:

$50k – $55k

Position Overview:

Our client’s friendly and dynamic team seeks a Technical Services Coordinator to help coordinate customer order processing, shipment, order fulfillment, and other general customer support functions.

Responsibilities of the Technical Services Coordinator:

• Perform customer sales order receipt and processing.
• Enter correct sales order information including quantity, pricing, delivery/transportation methods, routing details, portal entry, etc. in the database.
• Prepare invoices for shipments and send shipping documents to customers promptly.
• Process credit card payments.
• Respond to general inquiries from management, customers, and sales representatives relating to orders, products, literature, shipping and delivery, pricing, availability, packaging, and ETAs.
• Work closely with Sales Representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts.
• Collaborate closely with Supply Chain, Manufacturing, and Accounting to ensure seamless execution of on-time order fulfillment.
• Adhere to departmental service level agreements and respond to customers within 24 hours.
• Recommend additional sales to customers to meet minimum orders or identify opportunities to offer alternate sizes when applicable.
• Provide updates to customers, shipping, and sales on packaging requirements, shipment dates, production schedules, and delivery dates.
• Prepare and run KPI reports and perform special projects as requested. Assist in responding to customer complaints as per internal CAPA policy and procedures.
• Assist in quarterly and annual audits.

Qualifications for the Technical Services Coordinator:

• Order processing & fulfillment, shipping, customer support, and related experience are highly preferred.
• Database management experience and good computer skills.
• Ability to work efficiently with different functional groups.

Education Requirements:

• A minimum of a High school diploma/GED is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).