Technical Solutions Director at Blue Cross and Blue Shield Association
Washington, DC 20001
About the Job
The hiring range for this role is: 125,870.00 - 176,525.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future
A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Description Summary:Responsible and accountable for overall delivery of Enterprise Information Technology (EIT) technical solutions initiatives
Serves as the single point of contact within EIT for delivery of complex technology solutions
Works cross-departmentally and cross-organizationally to ensure the successful delivery of EIT technology solutions initiatives.Responsibilities include but are not limited to:Technical Solution Delivery: Accountable for overall technical solution delivery for assigned initiatives
Serves as the central point of contact within the organization for successful delivery of assigned overall technical solutions
Responsible for EIT cross functional coordination (Systems Analysis, Software Engineering, Performance Engineering, Product Verification, Service Delivery, Customer) to ensure overall delivery objectives are met
Serves as the primary point of contact for Business, Senior EIT Management, and EPMO to ensure successful overall EIT technical solution delivery.Solution Delivery Controls: Establishes and maintains effective overall controls for technical solution delivery initiatives
Works with business and EPMO to define overall solution scope
Works with EIT functional teams to estimate requested scope and identify team resource work capacity
Balances scope estimates and capacity to ensure overall technical solution delivery can be successfully accomplished
Works with business and EPMO areas to address any gaps in scope verses capacity
Works with all teams to identify and document technical delivery milestone dates
Reviews estimates and verifies cross-team consistency
Accurately documents and manages assumptions for technical solutions delivery
Concisely and clearly provides status updates on technical solution delivery initiatives
Ensures adherence to all technical solutions methodology processes and practices, including reviews, walkthroughs and sign-offs.Leadership: Provides overall cross-team leadership to drive technical solution delivery to a successful conclusion
Works proactively to identify and address issues
Works with all EIT teams and BCBSA teams, to identify and implement solutions to issues
Maintains momentum of all teams to achieve overall technical solution delivery.Relationship Management: Works across all teams in a collaborative and effective manner
Navigates solutions to issues with a win-win approach, where all stakeholder needs and inputs are considered and balanced
Maintains positive and constructive working relationship with all participants in the technical solution delivery initiatives.Application of Technical Skills: Works on an as-needed basis as a hands-on technologist, applying technical skills in the development and delivery of technical solutions
Follows established technical solutions methodology processes and practices throughout the technical solutions delivery initiatives.Required Education, Certifications and Experience:EducationHigh School Diploma or GEDBachelor’s Degree in Computer Science, Information Systems, Business Administration or equivalent work experience.Master's Degree (preferred)CertificationsAWS Certified Cloud Practitioner (preferred)Certified AWS solution architect and security (preferred)ExperienceMinimum 10 years of IT work experience including application system design and implementation.Experience developing and integrating technical solution components.Experience with Value-based, Care Management, or Disease Management analytics platformsExperience leading technical delivery programs and projects, including, managing the full SDLC, issue/risk resolution, status reporting, dependency management, technical team communication, and deploymentsExperience managing and controlling technical delivery release scope, including, soliciting business priorities from Business customer directly and leadership team, organizing scope into releases, building roadmaps, key tasks lists, manage scope changes, and communicating scope augmentations to program leadership, project management, and technical teamExperience managing technical estimates, including, estimation planning, managing the technical team to deliver estimates, and writing vendor Statement of Work verbiageExperience with vendor relationship management, including, assuring vendors are meeting contract expectations, conducting deliverable reviews, and providing formal documented vendor feedbackExperience with program and project procurements, budgeting, and forecasting, including, managing contract project dollar allocations and progress toward contract dollar limits for all projects on contract, vetting contract modifications, partnering with enterprise procurement team, and approving invoicesExperience with implementing and identifying opportunities for project/program technical delivery improvements, including, process improvements, quality management improvements, knowledge sharing/knowledge management improvements, collaboration tool improvements, and program reporting tool improvementsExperience with multiple development methodologies, including RUP and Agile.Experience in Office 365 suite of tools, including but not limited to SharePoint Online, Groups, Teams, Yammer, OneDrive, Power BI, Power Automate.Blue Cross Blue Shield Plan experience (preferred)SkillsStrong background and deep understanding of healthcare industry Value-based, Care Management, or Disease Management data, Business processes, and their member lifecycleAbility to discuss key Value-based, Care Management, or Disease Management topics and analytics with Business partners at their level of competence of the topicStrong facilitation skills with driving Business experts to decisions and technical teams to solutionsThe ability to develop and maintain business relationshipsExcellent presentation development skills and verbal presentation skillsStrong technology project management skillsStrong team-oriented interpersonal and communication skills to cultivate positive working relationshipsPeople ManagementNo#LI_HYBRIDSummaryLocation: Chicago or Washington, D.C.Type: Full time
A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Description Summary:Responsible and accountable for overall delivery of Enterprise Information Technology (EIT) technical solutions initiatives
Serves as the single point of contact within EIT for delivery of complex technology solutions
Works cross-departmentally and cross-organizationally to ensure the successful delivery of EIT technology solutions initiatives.Responsibilities include but are not limited to:Technical Solution Delivery: Accountable for overall technical solution delivery for assigned initiatives
Serves as the central point of contact within the organization for successful delivery of assigned overall technical solutions
Responsible for EIT cross functional coordination (Systems Analysis, Software Engineering, Performance Engineering, Product Verification, Service Delivery, Customer) to ensure overall delivery objectives are met
Serves as the primary point of contact for Business, Senior EIT Management, and EPMO to ensure successful overall EIT technical solution delivery.Solution Delivery Controls: Establishes and maintains effective overall controls for technical solution delivery initiatives
Works with business and EPMO to define overall solution scope
Works with EIT functional teams to estimate requested scope and identify team resource work capacity
Balances scope estimates and capacity to ensure overall technical solution delivery can be successfully accomplished
Works with business and EPMO areas to address any gaps in scope verses capacity
Works with all teams to identify and document technical delivery milestone dates
Reviews estimates and verifies cross-team consistency
Accurately documents and manages assumptions for technical solutions delivery
Concisely and clearly provides status updates on technical solution delivery initiatives
Ensures adherence to all technical solutions methodology processes and practices, including reviews, walkthroughs and sign-offs.Leadership: Provides overall cross-team leadership to drive technical solution delivery to a successful conclusion
Works proactively to identify and address issues
Works with all EIT teams and BCBSA teams, to identify and implement solutions to issues
Maintains momentum of all teams to achieve overall technical solution delivery.Relationship Management: Works across all teams in a collaborative and effective manner
Navigates solutions to issues with a win-win approach, where all stakeholder needs and inputs are considered and balanced
Maintains positive and constructive working relationship with all participants in the technical solution delivery initiatives.Application of Technical Skills: Works on an as-needed basis as a hands-on technologist, applying technical skills in the development and delivery of technical solutions
Follows established technical solutions methodology processes and practices throughout the technical solutions delivery initiatives.Required Education, Certifications and Experience:EducationHigh School Diploma or GEDBachelor’s Degree in Computer Science, Information Systems, Business Administration or equivalent work experience.Master's Degree (preferred)CertificationsAWS Certified Cloud Practitioner (preferred)Certified AWS solution architect and security (preferred)ExperienceMinimum 10 years of IT work experience including application system design and implementation.Experience developing and integrating technical solution components.Experience with Value-based, Care Management, or Disease Management analytics platformsExperience leading technical delivery programs and projects, including, managing the full SDLC, issue/risk resolution, status reporting, dependency management, technical team communication, and deploymentsExperience managing and controlling technical delivery release scope, including, soliciting business priorities from Business customer directly and leadership team, organizing scope into releases, building roadmaps, key tasks lists, manage scope changes, and communicating scope augmentations to program leadership, project management, and technical teamExperience managing technical estimates, including, estimation planning, managing the technical team to deliver estimates, and writing vendor Statement of Work verbiageExperience with vendor relationship management, including, assuring vendors are meeting contract expectations, conducting deliverable reviews, and providing formal documented vendor feedbackExperience with program and project procurements, budgeting, and forecasting, including, managing contract project dollar allocations and progress toward contract dollar limits for all projects on contract, vetting contract modifications, partnering with enterprise procurement team, and approving invoicesExperience with implementing and identifying opportunities for project/program technical delivery improvements, including, process improvements, quality management improvements, knowledge sharing/knowledge management improvements, collaboration tool improvements, and program reporting tool improvementsExperience with multiple development methodologies, including RUP and Agile.Experience in Office 365 suite of tools, including but not limited to SharePoint Online, Groups, Teams, Yammer, OneDrive, Power BI, Power Automate.Blue Cross Blue Shield Plan experience (preferred)SkillsStrong background and deep understanding of healthcare industry Value-based, Care Management, or Disease Management data, Business processes, and their member lifecycleAbility to discuss key Value-based, Care Management, or Disease Management topics and analytics with Business partners at their level of competence of the topicStrong facilitation skills with driving Business experts to decisions and technical teams to solutionsThe ability to develop and maintain business relationshipsExcellent presentation development skills and verbal presentation skillsStrong technology project management skillsStrong team-oriented interpersonal and communication skills to cultivate positive working relationshipsPeople ManagementNo#LI_HYBRIDSummaryLocation: Chicago or Washington, D.C.Type: Full time
