Technical Support Analyst - IDR Inc

IDR is seeking a Technical Support Analyst to join one of our top clients in Texas. This role is perfect for a tech-savvy professional who thrives in a dynamic, fast-paced environment, providing top-notch technical support to a diverse range of users. If you are passionate about technology, problem-solving, and making a difference in the healthcare sector, we encourage you to apply today!

Position Overview/Responsibilities for the Technical Support Analyst:

• Provide technical support to our client’s team, addressing both hardware and software issues
• Document and respond to customer requests, ensuring accurate and timely resolutions
• Monitor work queues to ensure work requests are handled promptly
• Collaborate with other team members, development, and technical staff on complex issues

Required Skills for Technical Support Analyst:

• Minimum of 4 years of relevant IT experience in a large environment
• Proficiency in Windows 10, Microsoft Office 365, and Windows Active Directory
• Experience with ticketing systems, preferably ServiceNow
• Strong understanding of networking principles
• Excellent troubleshooting skills and ability to communicate technical information to non-technical users
• Healthcare industry experience is a plus, but not required
• Must have a valid driver’s license and reliable transportation

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.