Technical Support Analyst Intern - EXACT SCIENCES CORPORATION
MADISON, WI
About the Job
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we're
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you're working to help others. Position
Overview Through hands-on experience as well as observational and
mentorship activities, the IT Intern will have the opportunity to learn
about several aspects of Information Technology, Biotechnology and
working in a real business environment. Primary responsibilities will be
to provide support services to Exact Sciences employees; primarily in
the Madison locations, but remote support for geographically diverse
employees. Essential Duties include but are not limited to the
following: Support services management (customer service best practices,
ticket escalation/de-escalation procedures, wide-scale communication
practices, etc.). User account administration (Provisioning /
de-provisioning, account permissions & auditing, and troubleshooting in
a Microsoft Active Directory integrated environment). Client PC
administration (enterprise level imaging, software deployment, patching,
reporting, troubleshooting, and configuration tools & best practices,
etc.). Act as a problem solver to drive successful completion of
assigned tasks. Establish positive working relationships with team
members, vendors and IT customers. Friendly and positive demeanor with a
desire to demonstrate the high standards of customer service. Uphold
company mission and values through accountability, innovation,
integrity, quality, and teamwork. Support and comply with the company's
Quality Management System policies and procedures. Regular and reliable
attendance. Scheduling requirements: Ability to work a designated
schedule. Ability to work overtime as needed. Physical requirements:
Ability to lift up to 25 pounds for approximately 5% of a typical
working day. Ability to work seated for approximately 50% of a typical
working day. Ability to work standing for approximately 50% of a typical
working day. Ability to work on a mobile device, tablet, or in front of
a computer screen and/or perform typing for approximately 90% of a
typical working day. Ability to grasp with both hands; pinch with thumb
and forefinger; turn with hand/arm; reach above shoulder... For full
info follow application link. We are an equal employment opportunity
employer. All qualified applicants will receive consideration for
employment without regard to age, color, creed, disability, gender
identity, national origin, protected veteran status, race, religion,
sex, sexual orientation, and any other status protected by applicable
local, state or federal law. Applicable portions of the Company's
affirmative action program are available to any applicant or employee
for inspection upon request. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/47B26E6CF3DC4CD8
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you're working to help others. Position
Overview Through hands-on experience as well as observational and
mentorship activities, the IT Intern will have the opportunity to learn
about several aspects of Information Technology, Biotechnology and
working in a real business environment. Primary responsibilities will be
to provide support services to Exact Sciences employees; primarily in
the Madison locations, but remote support for geographically diverse
employees. Essential Duties include but are not limited to the
following: Support services management (customer service best practices,
ticket escalation/de-escalation procedures, wide-scale communication
practices, etc.). User account administration (Provisioning /
de-provisioning, account permissions & auditing, and troubleshooting in
a Microsoft Active Directory integrated environment). Client PC
administration (enterprise level imaging, software deployment, patching,
reporting, troubleshooting, and configuration tools & best practices,
etc.). Act as a problem solver to drive successful completion of
assigned tasks. Establish positive working relationships with team
members, vendors and IT customers. Friendly and positive demeanor with a
desire to demonstrate the high standards of customer service. Uphold
company mission and values through accountability, innovation,
integrity, quality, and teamwork. Support and comply with the company's
Quality Management System policies and procedures. Regular and reliable
attendance. Scheduling requirements: Ability to work a designated
schedule. Ability to work overtime as needed. Physical requirements:
Ability to lift up to 25 pounds for approximately 5% of a typical
working day. Ability to work seated for approximately 50% of a typical
working day. Ability to work standing for approximately 50% of a typical
working day. Ability to work on a mobile device, tablet, or in front of
a computer screen and/or perform typing for approximately 90% of a
typical working day. Ability to grasp with both hands; pinch with thumb
and forefinger; turn with hand/arm; reach above shoulder... For full
info follow application link. We are an equal employment opportunity
employer. All qualified applicants will receive consideration for
employment without regard to age, color, creed, disability, gender
identity, national origin, protected veteran status, race, religion,
sex, sexual orientation, and any other status protected by applicable
local, state or federal law. Applicable portions of the Company's
affirmative action program are available to any applicant or employee
for inspection upon request. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/47B26E6CF3DC4CD8
Source : EXACT SCIENCES CORPORATION
