Technical Support Associate Analyst - The Cigna Group

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work. 

Overview:

• Contributes to the IT Support job family in a support capacity.
• Helps configure, install, maintain and upgrade computer systems hardware and software.
• Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
• May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in Technical Support.

Skills:

• Strong Customer service skills
• Exceptional work ethic
• Positive attitude,
• We are looking for experience with imaging and troubleshooting PCs in a networked environment. 

Location and Shift:

• This position has an on-site requirement in Stl Louis, MO
• Monday-Thursday 10 hours per day

Computer or Other Skills:

• General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
• General knowledge of networking switches and data networks.
• General knowledge of IP telecommunications systems.
• General knowledge of printers
• 3 years of recent Desk Side Support required with Hands on Experience 
• Ability to lift 25lbs as needed
• Experience with Jira a plus as it is used frequently

Education:

• BS in IT or related field PREFERRED or equivalent experience
• 1-3 Years PC/LAN Technical Experience
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Hourly Pay Rate Range (dependent on location, experience, expectation) 

The pay range that Magnit reasonably expects to pay for this position is: $23.28/hour-$31.03/hour 

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)