Technical Support Coordinator - Belcan

Job Title: Technical Support Coordinator
Location: Jeffersontown, KY
Zip Code: 40299
Start Date: Right Away
Job Type: Direct Hire
Pay Rate: $21-25 / hr
Schedule: First shift
Keywords: #TechSupport #TechnicalSupportCoordinator

JOB RESPONSIBILITIES:
* Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all company products.
* Document and troubleshooting electrical, mechanical and programming issues
* Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
* Follow up on open service tickets.
* Ensure the service ticket is completely documented and all collaborating data and communication is attached.
* Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
* Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

REQUIRED QUALIFICATIONS:
* US Citizenship required
* Associate's degree in related field
* 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
* Detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
* Completion of the LEAP program or equivalent experience.
* Ability to read mechanical and electrical drawings.
* Strong oral and written communication skills.
* Proficient with Microsoft Office (Word, Excel, Outlook)
* WinMan experience
* Ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic

Benefits:
* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
* On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
* Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
* Scheduled performance reviews create opportunities for advancement and pay increases.
* We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
* A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans