Technical Support - Zenfreed, LLC

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

Job Duties

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
  
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  
• Analyze operational problems
  
• Investigate alternative solutions and potential risk
  
• Initiate corrective action
  
• Record and report status
  
• Teach and assist other staff and users
  
• Project management
  
• Server support
  
• Telecommunications support
  
• Database systems support
  
• Enforce security standards

Requirements

3+ years:

• IT experience
  
• Customer service experience 
  

Information Technology Programmer/Analyst P11

No specific type or amount is required.
Information Technology Programmer/Analyst 12
Two years of professional experience equivalent to an Information Technology Infrastructure or
Programmer/Analyst P11
Alternate Education and Experience –
Information Technology Programmer/Analyst P11 - 12
Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement

Minimum Education

• Associates Degree

Location

• Local candidates only. Please do not submit candidates who will need to relocate.
  


• Fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
  


• Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m.  (flexible scheduling is possible)
  

Additional Requirements

• Must be authorized to work in the United States; We are unable to offer sponsorships at this time
  


• Must undergo a background check and drug screening for employment.
  

Employment Terms

• This is a W2 position
  


• 40 hrs per week
  


• Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
  

About Zenfreed

At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

We understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees. 

3+ years: IT experience Customer service experience Information Technology Programmer/Analyst P11 No specific type or amount is required. Information Technology Programmer/Analyst 12 Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 Alternate Education and Experience – Information Technology Programmer/Analyst P11 - 12 Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. OR Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement Minimum Education Associates Degree Location Local candidates only. Please do not submit candidates who will need to relocate. Fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m. (flexible scheduling is possible) Additional Requirements Must be authorized to work in the United States; We are unable to offer sponsorships at this time Must undergo a background check and drug screening for employment. Employment Terms This is a W2 position 40 hrs per week Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. About Zenfreed At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.