Technical Support Engineer at Orion Talent
Houston, TX 77002
About the Job
Position Details:
--- Title: Technical Support Engineer
--- Location: Houston TX
--- Shift: M-F 8-5 with some OT as necessary
-Offshore shift: needs of business dictate but you will not be required to work over 12 hours per day
--- Compensation: $25-$30/hr
-does not include offshore pay. With offshore can expect between $68-$85k W2 - offshore rate is $400/day - $450/weekend (work on weekends will get day earned of time off in Lieu for weekends worked)
--- Benefits: comprehensive benefits
--- Travel: on average 120 days of travel throughout the year (this will be mix of offshore and customer facilities or vessels). **Passport required
Position Description:
To install, repair, maintain and support the company equipment at onshore and diverse offshore locations to provide accurate and thorough technical support across the company produce range, to customers worldwide and to assist in the company's internal product development processes.
Responsibilities:
--- To understand, observe and apply a 'safety first' approach at all times, complying with Company policies, procedures and practices relating to Occupational Health & Safety, including all provisions in the company Safety System (SMS 001/SMS 002) e.g. completion of JSA's, wearing of PPE, following Safety Working Practice instructions, undertaking HS&S training and escalation of any observations of activities or aspects that could adversely impact employee's health and safety and the safety of others resulting from personal or company work activities.
--- To comply with all Customer mandatory Health & Safety rules, whether onshore or offshore, as advised via HSE scope of work, pre-work inspections, toolbox talks and specific on-site requirements, reporting back to company Management where incidents occur and escalating instances where risk to personal health and safety is identified.
--- To evaluate, test, analyze and correct failures of incoming products in a workshop environment.
--- Perform component level modifications to PCBs in accordance with engineering change notes.
--- To manage all customer relationships pro-actively, through detailed updates of work carried out, comprehensive customer familiarization with product/equipment and timely escalation of problems routed through the Customer Service team and technical specialists or management where appropriate.
--- To create and submit thorough and concise reports on completion of offshore and onshore assignments.
--- To identify new opportunities and customer service initiatives to the Customer Service team through observation and direct liaison with customers during scheduled visits or trouble-shooting activities.
--- To provide technical expertise, when onshore, in the form of support calls direct to customers and internal resources such as Sales, Engineering, Regional Offices etc.
--- To contribute to the continuous improvement of Company operations through the identification of potential corrective actions and initiatives aimed at increasing productivity, efficiency, financial saving, customer satisfaction and employee morale.
Requirements:
--- College degree educated in a technical field (preferably electronics related) and/or equivalent military/technical training.
--- Valid passport
--- Awareness of basic mechanical engineering principles
--- Up to date offshore survival course certification
--- Basic understanding of acoustic principles and effects of various aspects on acoustic product performance.
--- Experience of offshore working
--- Ability to work in confined spaces
--- Experience in fault diagnosis including hardware and software
--- Understanding and application of communication protocols RS232/RS485
--- Working knowledge of test equipment including oscilloscopes, multimeters, cable testers.
--- Ability to understand and use CRM IT systems to support offshore reporting to the company and raise support cases onshore and offshore.
--- Title: Technical Support Engineer
--- Location: Houston TX
--- Shift: M-F 8-5 with some OT as necessary
-Offshore shift: needs of business dictate but you will not be required to work over 12 hours per day
--- Compensation: $25-$30/hr
-does not include offshore pay. With offshore can expect between $68-$85k W2 - offshore rate is $400/day - $450/weekend (work on weekends will get day earned of time off in Lieu for weekends worked)
--- Benefits: comprehensive benefits
--- Travel: on average 120 days of travel throughout the year (this will be mix of offshore and customer facilities or vessels). **Passport required
Position Description:
To install, repair, maintain and support the company equipment at onshore and diverse offshore locations to provide accurate and thorough technical support across the company produce range, to customers worldwide and to assist in the company's internal product development processes.
Responsibilities:
--- To understand, observe and apply a 'safety first' approach at all times, complying with Company policies, procedures and practices relating to Occupational Health & Safety, including all provisions in the company Safety System (SMS 001/SMS 002) e.g. completion of JSA's, wearing of PPE, following Safety Working Practice instructions, undertaking HS&S training and escalation of any observations of activities or aspects that could adversely impact employee's health and safety and the safety of others resulting from personal or company work activities.
--- To comply with all Customer mandatory Health & Safety rules, whether onshore or offshore, as advised via HSE scope of work, pre-work inspections, toolbox talks and specific on-site requirements, reporting back to company Management where incidents occur and escalating instances where risk to personal health and safety is identified.
--- To evaluate, test, analyze and correct failures of incoming products in a workshop environment.
--- Perform component level modifications to PCBs in accordance with engineering change notes.
--- To manage all customer relationships pro-actively, through detailed updates of work carried out, comprehensive customer familiarization with product/equipment and timely escalation of problems routed through the Customer Service team and technical specialists or management where appropriate.
--- To create and submit thorough and concise reports on completion of offshore and onshore assignments.
--- To identify new opportunities and customer service initiatives to the Customer Service team through observation and direct liaison with customers during scheduled visits or trouble-shooting activities.
--- To provide technical expertise, when onshore, in the form of support calls direct to customers and internal resources such as Sales, Engineering, Regional Offices etc.
--- To contribute to the continuous improvement of Company operations through the identification of potential corrective actions and initiatives aimed at increasing productivity, efficiency, financial saving, customer satisfaction and employee morale.
Requirements:
--- College degree educated in a technical field (preferably electronics related) and/or equivalent military/technical training.
--- Valid passport
--- Awareness of basic mechanical engineering principles
--- Up to date offshore survival course certification
--- Basic understanding of acoustic principles and effects of various aspects on acoustic product performance.
--- Experience of offshore working
--- Ability to work in confined spaces
--- Experience in fault diagnosis including hardware and software
--- Understanding and application of communication protocols RS232/RS485
--- Working knowledge of test equipment including oscilloscopes, multimeters, cable testers.
--- Ability to understand and use CRM IT systems to support offshore reporting to the company and raise support cases onshore and offshore.