Technical Support Engineer - Technology Associates
Raleigh, NC
About the Job
Based out of Cary, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients.
To the right candidate, we offer:
- Salary commensurate with experience
- Fully remote position (work from anywhere in the United States)
- Paid benefits including health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability
- 18 days of paid time off per year in addition to Holidays
- Reimbursement for continued education
- Employee Marketplace
- Profit-sharing
Do NOT apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team every day. If you are looking for a place to hang out and collect a check - this isn’t it, but if you want to be a part of something special, WE WANT TO HEAR FROM YOU!!!
Position
Technical Support Engineer
Summary
The Technical Support Engineer provides support to clients of Technology Associates. As such, it requires the ability to work in multiple different environments consisting of various hardware and software platforms. The incumbent is expected to be able to handle just about anything that is thrown their way - because we always find a way! All work must be performed correctly, within acceptable time limits, and when planned. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff, including decision-makers from a home office or going onsite locally to client locations as needed. Working hours other than the standard weekday hours will be required occasionally.
Duties & Responsibilities
- Conducts appropriate tests and verification to ensure that customer expectations are met
- Performs troubleshooting to isolate, diagnose, and correct abnormal situations and problems
- Provides technical support to clients in the form of answering questions and other assistance
- Ensures all documentation is properly maintained and updated promptly
- Provides timely verbal and written communications with clients, vendors, and staff - Expectation alignment with every interaction!
- Ensures a high level of customer satisfaction by following procedures properly and completely
- Continues to improve technical and customer service skills through continuing education and certifications
- Excellent analytical and problem-solving skills
- Ability to provide a quick resolution to problems and think on your feet.
- Strong verbal and written communication skills
- Must be customer service and detail-oriented
- Self-driven and able to work hard with little to no supervision
- Is punctual and honors commitments.
- Minimum 3 years experience in a closely related position doing technical support and troubleshooting.
- Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!)
- Proven experience with Windows and MacOSX operating systems
- Practical knowledge of TCP/IP, DNS, DHCP, and common protocols
- Practical knowledge of routers/switches / firewalls
- Practical knowledge of O365/M365
- Vendor Management
- Domain / SSL Management
- Azure Cloud
- Printer management / Troubleshooting
- Practical knowledge of Active Directory/Microsoft Entra, & GPO management
- Phone/VOIP Solutions
- Remote Access/VPN
- VMware/Virtual Machine experience/knowledge preferred
- Experience using Connectwise Manage/Automate/Screenconnect is a huge plus!
Source : Technology Associates