Technical Support Intern - Premier Bank

Position Title: Tech Support - Intern

Department: Information Technology 

Position Reports to: Network / Systems Admin Senior / Manager 

Position Supervises: No Direct Reports

Premier Summary:

At Premier Bank, an affiliate of Premier Financial Corp., we’re Powered by People, and know that our success is directly tied to great work by our team members. Our employees are dedicated to our clients, communities and each other. We are committed to promoting inclusiveness, diversity and a sense of belonging throughout our organization. We provide competitive benefits, incentive compensation, paid time off that includes paid community service hours, flexible spending accounts, retirement programs, professional development, tuition assistance and so much more.  If you want to make a difference, choose to share your talents at Premier.

Position Summary: 

The intern’s role is to replace old and outdated systems in the Bank and Insurance environment. This includes receiving, dismantling, cleaning, rebuilding, reimaging, and redeploying both Personal Computers and Laptop systems. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

Duties and Responsibilities:

• Document hard drive information and coordinating that with chassis information

• Dismantle old systems and replace with new hardware

• Prioritize and schedule issues.  Escalate issues, when required, to the appropriate technician.

• Record, track, and document refurbished systems

• Execute diagnostic utilities to aid in troubleshooting.

• Access software updates, drivers, knowledge bases, frequently asked questions, and locate resources on the Internet to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Test fixes to ensure problems have been adequately resolved.

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.

• Performs other duties as assigned.

Education, Certification, License and Experience:

• High school graduate or equivalent. Obtaining college degree in Computer Science, Information Sciences or related field and/or 2 years of related experience. 

• Experience with the Windows 10 operating system; application support experience with MS Operating systems and printing 

Skills and Knowledge:

• Knowledge of basic computer hardware including printers

• Working knowledge of a range of diagnostic utilities and Windows operating systems

• Good understanding of the organization’s goals and objectives

• Exceptional written, verbal and interpersonal communication skills

• Strong documentation skills

• Ability to lift at least 50 pounds on a regular basis

• Ability to conduct research into a wide range of computing issues as required

• Ability to absorb and retain information quickly

• Ability to present ideas in user-friendly language

• Highly self motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high pressure environment 

• Exceptional customer service orientation including patience

• Experience working in a team-oriented and collaborative environment 

• Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.

Work Environment:

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.   The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.

Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.

The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time.