Technical Support / Phone Sales Representative - Addison Automatics
Harmon, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12205613
Job Description: We are seeking a detail-oriented and tech-savvy
individual to join our team as a Technical Support / Phone Sales
Representative. This role involves providing exceptional customer
service by answering phones, responding to emails, and assisting
customers with both sales and technical support inquiries. You will be
responsible for identifying parts, resolving technical issues,
processing orders, and managing office inventory.
Key Responsibilities:
- Answer inbound phone calls and emails to assist with customer
inquiries and orders.
- Provide technical support by troubleshooting and offering solutions
to customer issues.
- Direct phone calls to the appropriate team members when needed.
- Use part diagrams to identify and locate products based on customer
needs.
- Perform data entry and maintain accurate records of product
information in our internal systems.
- Process customer orders through the M1 system efficiently and
accurately.
- Monitor office inventory levels, ensuring adequate stock is
maintained and restocking when necessary.
Required Qualifications:
- Ability to read and interpret multimeters and electrical schematics.
- Basic understanding of mechanical and electrical components.
- Proficiency with computers, including data entry and email
communication.
- Strong customer service skills with the ability to remain calm,
empathetic, and solution-focused during stressful situations.
- Problem-solving skills, with a willingness to learn new things and
adapt to evolving challenges.
- Attention to detail when entering orders and updating product
information in the M1 system.
Preferred Traits:
- Tech-savvy with the ability to navigate various computer systems
throughout the day.
- Experience with stock management, restocking, and office inventory
control.
- A collaborative, positive attitude with a desire to support
customers and team members alike.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12205613
Job Description: We are seeking a detail-oriented and tech-savvy
individual to join our team as a Technical Support / Phone Sales
Representative. This role involves providing exceptional customer
service by answering phones, responding to emails, and assisting
customers with both sales and technical support inquiries. You will be
responsible for identifying parts, resolving technical issues,
processing orders, and managing office inventory.
Key Responsibilities:
- Answer inbound phone calls and emails to assist with customer
inquiries and orders.
- Provide technical support by troubleshooting and offering solutions
to customer issues.
- Direct phone calls to the appropriate team members when needed.
- Use part diagrams to identify and locate products based on customer
needs.
- Perform data entry and maintain accurate records of product
information in our internal systems.
- Process customer orders through the M1 system efficiently and
accurately.
- Monitor office inventory levels, ensuring adequate stock is
maintained and restocking when necessary.
Required Qualifications:
- Ability to read and interpret multimeters and electrical schematics.
- Basic understanding of mechanical and electrical components.
- Proficiency with computers, including data entry and email
communication.
- Strong customer service skills with the ability to remain calm,
empathetic, and solution-focused during stressful situations.
- Problem-solving skills, with a willingness to learn new things and
adapt to evolving challenges.
- Attention to detail when entering orders and updating product
information in the M1 system.
Preferred Traits:
- Tech-savvy with the ability to navigate various computer systems
throughout the day.
- Experience with stock management, restocking, and office inventory
control.
- A collaborative, positive attitude with a desire to support
customers and team members alike.
Source : Addison Automatics
