Technical Support Specialist I - HonorVet Technologies
St. Louis, MO
About the Job
Job Title – Technical Support Specialist I
Req ID: 33769343
Duration: 06+ Months
Location: St. Louis, MO
Onsite Role
Job Description:
PRIMARY DUTIES AND RESPONSIBILITIES:
CRITICAL SKILLS AND EXPERTISE:
Education:
MINIMUM EDUCATION/EXPERIENCE:
Note:
Req ID: 33769343
Duration: 06+ Months
Location: St. Louis, MO
Onsite Role
Job Description:
PRIMARY DUTIES AND RESPONSIBILITIES:
- Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
- Respond to assigned tickets.
- Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
- Acts as the front-facing support liaison for all desktop-related support issues.
- Provides support documentation for Tier 1 Service Desk.
- Collaborates with higher level technical areas on planning and issue resolution.
- Prioritize workload to appropriately respond to customer needs and demands.
- Acts as a liaison between customers and senior technical staff
- Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
- Perform other duties as assigned.
CRITICAL SKILLS AND EXPERTISE:
- Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
- Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
- Strong customer service skills, including written and verbal communication skills.
- Ability to prioritize workload to appropriately respond to customer needs and demands.
- The employee is expected to provide support documentation for Tier 1 support staff.
Education:
MINIMUM EDUCATION/EXPERIENCE:
- High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
- Degree in a field of study with desktop support experience in an enterprise environment preferred.
Note:
- Job entails reimaging computers to latest Windows or MacOS software.
- Must have Windows Imaging experience!
- Will use personal vehicle to drive to various sites (local) - reimbursement for gas at federal rate.
- 67 cents per mile driven for business use.
- Must have mode of transportation as company vehicles are not to be used.
Source : HonorVet Technologies