Technical Support Specialist - Composites ONE
Schaumburg, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12287032 Composites ONE
Category: Information Systems
Req Number: TECHN002364
Schedule: Full Time
Location: Schaumburg, IL 60173, USA
## Job Details
### Description
[{height="143"
width="525"}](https://vimeo.com/792731488){target="_blank"}
At Composites One our culture is founded on a clear set of Core Values
that has at its core Respect, Teamwork, and Communication. Our
success is largely attributed to our ability to operate as one Team,
respect each other in our daily interactions, and communicate
effectively while doing the one thing that is critical to our success
taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Technical Support Specialist to join our
growing IT Team!
[{height="162"
width="750"}
](https://www.compositesone.com/wp-content/uploads/Prof-Banner.png){target="_blank"}
Now is the time to move forward and make an impact!
As a Technical Support Specialist, you will be responsible for providing
first-level support for PCs, RF Scanners, Printer Maintenance, and
mobile devices, ensuring seamless operations for our 500+ end users.
Your role will primarily aid in supporting EU business operations but
will also encompass other responsibilities.
How will you impact our organization as a Technical Support Specialist
on a daily basis?
-
- Deliver first-level support for hardware, software, and
phone-related issues via the Help Desk.
- Manage and update the ticketing system in real-time to ensure
efficient service request tracking.
- Provide desktop, printer, server and phone support, including
hardware repairs and upgrades.
- Coordinate with 3rd party service providers for resolving advanced
technical issues.
- Track and manage IT assets and support Microsoft 365 environments.
- Administer user provisioning and manage IT equipment and software.
Required Skills and Qualifications:
- Minimum 2 years of experience in technical or help desk support.
- Proficiency in supporting PC operating systems, especially Windows
10/11.
- Strong communication skills for effective interaction with
non-technical users.
- Experience with Microsoft 365 is required.
Preferred Skills and Qualifications:
- An Associate's or Bachelor's degree in IT, IS, or a related field.
- Familiarity with SAP applications is a plus.
- Fluent in French and/or Italian, both verbal and written;
proficiency at conversational or intermediate levels is also
considered.
- Experience providing technical support to teams globally with the
ability to multitask effectively in a collaborative, multi-regional
environment.
Location:
- Schaumburg, IL or Remote
- Any North American-based candidates will be required to start shifts
early AM to support EU working hours.
Why should you join Composites One?
CULTURE: This is a great place to work! We are deeply committed
PI253433335
Composites ONE is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12287032 Composites ONE
Category: Information Systems
Req Number: TECHN002364
Schedule: Full Time
Location: Schaumburg, IL 60173, USA
## Job Details
### Description
[{height="143"
width="525"}](https://vimeo.com/792731488){target="_blank"}
At Composites One our culture is founded on a clear set of Core Values
that has at its core Respect, Teamwork, and Communication. Our
success is largely attributed to our ability to operate as one Team,
respect each other in our daily interactions, and communicate
effectively while doing the one thing that is critical to our success
taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Technical Support Specialist to join our
growing IT Team!
[{height="162"
width="750"}
](https://www.compositesone.com/wp-content/uploads/Prof-Banner.png){target="_blank"}
Now is the time to move forward and make an impact!
As a Technical Support Specialist, you will be responsible for providing
first-level support for PCs, RF Scanners, Printer Maintenance, and
mobile devices, ensuring seamless operations for our 500+ end users.
Your role will primarily aid in supporting EU business operations but
will also encompass other responsibilities.
How will you impact our organization as a Technical Support Specialist
on a daily basis?
-
- Deliver first-level support for hardware, software, and
phone-related issues via the Help Desk.
- Manage and update the ticketing system in real-time to ensure
efficient service request tracking.
- Provide desktop, printer, server and phone support, including
hardware repairs and upgrades.
- Coordinate with 3rd party service providers for resolving advanced
technical issues.
- Track and manage IT assets and support Microsoft 365 environments.
- Administer user provisioning and manage IT equipment and software.
Required Skills and Qualifications:
- Minimum 2 years of experience in technical or help desk support.
- Proficiency in supporting PC operating systems, especially Windows
10/11.
- Strong communication skills for effective interaction with
non-technical users.
- Experience with Microsoft 365 is required.
Preferred Skills and Qualifications:
- An Associate's or Bachelor's degree in IT, IS, or a related field.
- Familiarity with SAP applications is a plus.
- Fluent in French and/or Italian, both verbal and written;
proficiency at conversational or intermediate levels is also
considered.
- Experience providing technical support to teams globally with the
ability to multitask effectively in a collaborative, multi-regional
environment.
Location:
- Schaumburg, IL or Remote
- Any North American-based candidates will be required to start shifts
early AM to support EU working hours.
Why should you join Composites One?
CULTURE: This is a great place to work! We are deeply committed
PI253433335
Composites ONE is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.
Source : Composites ONE
