Technical Support Technician from Collabera

Position Details - 

Title - Techical Support or Data Center Support

Location - Sterling, VA

Type - Long Term Contract

DayToDay Responsbilities:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.


• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.


• Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.


• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Must Have:

• 0-3 years of experience in the field or in a related area


• Experience working on driver repairs/dry-work/break-fix


• Basic familiarity with computer hardware

Plusses:

• CompTIA A+ & Network+ Certification


• Data center experience