Technician I, Technical Operations Support - ICMA-RC dba MissionSquare Retirement

Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Technology team.

The Technician I, Technical Operations Support assists end users with technical support. Under direction, install and maintain PC hardware and software.

Essential Functions for this role include:

• Serves as the first point of contact for employees seeking technical assistance over the phone, virtually, or email.
• Responds to telephone calls, email, and other requests from employees requesting technical support.
• Tracks and monitors problems to insure timely resolution.
• Deploys, maintains, supports, and upgrades desktop PC, hardware, software, operating systems, and distributed printers.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
• Ensures service delivery adherence to established service level agreements.
• Maintains accurate hardware inventory.
• Other duties as assigned

If you have the following skills, we encourage you to apply:

• High School or equivalent experience

• One to three years of experience

• One year of customer issue resolution experience in an IT help desk environment.

• Direct computer technical support/issue resolution experience preferred.

• Knowledge of PC/LAN hardware and software implementation
• Strong interpersonal and communication skills
• Strong customer service orientation
• Solid experience with workstation configuration and troubleshooting for Windows 7, DOS
• Knowledge of Windows 10 and Macintosh
• Working knowledge of Microsoft Office, Active Directory, eDirectory, Netscape
• Ability to troubleshoot network/application issues in a Windows environment
• Experience with Unix, Oracle, and ITIL

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
• Varied incentive plans
• Flexible/Hybrid work schedules
• Wellness programs
• Tuition reimbursement
• Professional and career development courses
• Mentoring programs
• Volunteerism program 

 As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.