Technician Trainer - Rush Enterprises

Advertised Job Description:

Reporting to the Service Manager, the Technician Trainer will be responsible for the training and accelerated development of Level 1 Service Technicians for Rush Truck Centers. This role will provide on-the-job instruction/training to a minimum of four and up to six Level 1 Service Technicians.

 

Rush Truck Centers opens the door to the world of opportunity.  We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

 

Responsibilities

• Provide on-the-job technical, administrative and process instruction/training to a minimum of four and up to six Level 1 Service Technicians during each workday at assigned location, with the goal for each Level 1 Service Technician to meet or exceed Level 1 performance requirements within 90 days of employment.
• Instruct and develop each Level 1 Service Technician, with the goal to become a Level 2 Service Technician (both in skillset and Tech Performance Report KPIs), and to obtain a TechPro score of 2.5 to 3.5 within six months.
• Administers performance reviews in Tech Pro in order to measure, evaluate and provide feedback for Level 1 Technician performance.
• Ensure Level 1 Service Technicians are aware of all Rush benefits – per one-page summary provided by Rush Learning & Development.
• Hold Technician accountable to meet minimum performance standards in the following areas while maintaining a 50% proficiency KPI:
• PM Services
• Clutch replacement
• Brake job
• DOT inspection
• DPF cleaning
• Repair order stories: complaint, cause, correction
• Accurate and detailed (to meet warranty claim requirements)
• To be reviewed and validated by the Technician Trainer
• Completion of Technician Time Clock (first day)
• Completion of New Tech Guide (first week and again after 60 days)
• Completion of all OEM-related training (within 120 days – prior to TechPro Review)
• Review all remaining guides on Rush Service Operations SharePoint site
• ASE Certifications up to T3
• Provide feedback/evaluation (in writing – weekly bullet point overview) on Technicians to their respective Service Manager, GM, and Director of Service.
  • First of each month (for previous month), provide a list of the following performance KPIs for each Level 1 Technician (as provided on the Tech Ranking tab on the Tech Performance Report) to Service Manager, GM and Director of Service:
  • Revenue per day
  • Hours billed per day
  • Proficiency
  • Efficiency
  • Narrative on overall performance, attitude, work ethic, etc.
  • Review Technician performance KPI’s after 90 days of employment and review below standard KPI’s with Service Manager and GM.
  • Coordinate training on basic warranty procedures, so that the Level 1 Service Technician understands OEM requirements and who to contact for assistance (Warranty Manager and Foreman).
  • Instill consistent and disciplined administrative and technical process adherence
  • Ensure pay understanding
  • Develop housekeeping, tool care, and bay organization best practices
  • Assist Service Manager on shop inspections, proper tooling, safety and staffing for Level 1 Service Technicians.
  • Conduct scheduled TechPro reviews for each Level 1 Technician with Service
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Work with department manager to maintain high-quality service repairs and minimizing comebacks.
  • Keep current on training for new technologies and updates on current technology.
  • Must have strong interpersonal, communication, and leadership skills.
  • Strive for harmony and teamwork with the departments.
  • Maintain a professional appearance and conduct that favorably represents the company.
  • Maintain safe work environment.
  • Other duties may be assigned.
  • Maintain reporting systems required by regional management and corporate personnel.

 

Education & Experience

• High school diploma or general education degree (GED).
• Service Technician knowledge and experience required.
• Must maintain all factory (OEM) required dealership training and certifications on respective products (i.e., Isuzu, Hino, and International).
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
• A current and valid commercial driver’s license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier is preferred.

 

Other Skills and Abilities Required

• Assist Service Manager on safety, shop inspections, proper tooling, engagement activity and staffing for Level 1 Service Technicians.
• Work with Service Manager to ensure proximity of all trainees and logistical efficiency
• Conduct scheduled TechPro reviews for each Level 1 Technician with Service Manager.
• Keep abreast of new equipment and tools available and recommend purchases.
• Work with department manager to maintain high-quality service repairs and and quality controls, minimizing comebacks.
• Keep current on training for new technologies and updates on current technology.
• Must have strong interpersonal, communication, and leadership skills.
• Strive for harmony and teamwork with the departments.
• Maintain a professional appearance and conduct that favorably represents the company.
• Maintain safe work environment.
• Maintain reporting systems required by regional management and corporate personnel.
• Other duties may be assigned.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
  and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be proficient in using OEM software, Microsoft Outlook, and RushNet as well as any other program used by Company in the function of the duties

 

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate:USD $70,000.00/Yr.Maximim Pay Rate:USD $80,000.00/Yr.