Technology and Cybersecurity Manager - Community Change

About Community Change and Community Change Action:

Community Change builds the power and capacity of low-income people, especially low-income people of color, to lead powerful and dynamic movements for social change. With our community-based partner groups, we bridge the grassroots and the national, supporting outsider strategies to disrupt the status quo while also building pathways to influence the insider conversation. 

Our vision of a better world centers the leadership of impacted people of color to move our work on immigrant rights, economic justice, and racial equity, including a focus on jobs and housing, early childhood care and education, income support, and immigration reform.

This position also supports Community Change Action, an affiliated 501(c)(4) advocacy organization. While motivated by the same core values – equity, inclusion, and justice – Community Change and Community Change Action operate independently of one another and each organization has its own board of directors.

Position Description: 

The Technology and Security Manager is a crucial position within the Data and Technology Team. This individual should possess a deep understanding of technology and cybersecurity and the initiative to propose and implement organization-wide changes. It is essential they have strong management skills, can effectively communicate the use of these technologies to all levels of experience, provide recommendations for improvements, and assist in refining existing systems and procedures.

A portion of time will be spent working with Community Change's sister organization, Community Change Action.

Principal Responsibilities:  

• Manage, expedite, and facilitate technology onboarding as it pertains to account and equipment setup, being one of the first points of contact for new employees
• Manage, expedite, and facilitate expedite technology offboarding process, which may include sensitive employee terminations and investigation of data on company-owned accounts and devices.
• Manage cybersecurity awareness components for organization and train staff on cybersecurity best practices
• Manage and update technology assets in the inventory system, maintaining accountability and movement of assets
• Manage and support meeting space audio-visual technology and hoteling workspace for employees and guests in our DC office as needed
• Triage and ensure timely resolution and escalation of technology support requests between staff and current MSP; work with MSP account manager to address and resolve ongoing issues as needed
• Work with the Technology team and current MSP to help identify, improve, and fix vulnerabilities within our existing infrastructure and security systems 
• Monitor, document, investigate, and report known security breaches and vulnerabilities, while communicating them clearly and efficiently to the team and staff as applicable.
• Monitor and investigate incoming and outgoing email flow for safety and security, the content of which may include confidential or sensitive information.
• Play an integral part in developing and maintaining technology disaster recovery procedures and guidelines
• Lead and manage work projects in conjunction with supervisor and team, as they pertain to the technology roadmap for the organization
• Assess, maintain, and report overall systems performance and identify usage abuses and irregularities across Community Change technology platforms
• Create and send communications to staff and consultants using organizational services regarding technology policy and security updates
• Instruct and train staff in the use and operations of various software programs
• Assist with purchases of technology resources such as equipment and software
• Process and track invoices and payments for vendors
• Other duties as occasionally assigned

Qualifications: 

• At least three years of experience in a technology support-related role
• Technical support certification, e.g., MCSA or ITIL, preferred
• Proficient in the following technology platforms and their associated applications and services: Apple, Google, Microsoft, Slack, Zoom
• Proficient in Microsoft Exchange and Azure/Entra backend administrator services
• Comfortable working with antivirus and other security software 
• Excellent interpersonal skills and demonstrated ability to coach/guide people through technology-related issues
• Experience with and understanding of strict confidentiality and impartiality when working with sensitive information or details.
• Proactive with the ability to anticipate issues
• Strong written and verbal communication
• Strong analytical and problem-solving skills
• Ability to work well both independently and in a collaborative team environment 
• Knowledge of remote-first organizational culture and systems
• Commitment to Community Change mission and values

This position reports to: the Deputy Director of Technology Infrastructure.

Supervisory Responsibility: N/A

Travel Requirements: Less than 10% travel annually.

Salary Range: $80,000-$90,000 annual salary. Community Change also offers an excellent benefits package, which includes 4 weeks of annual paid vacation; additional paid holiday leave between December 24 and January 1 and a Summer break the week of July 4th; 8% employer contribution to retirement account after six months of employment (and 3% employer contribution for the first 6 months); and a choice of generous health insurance plans.

Classification: Community Change recognizes a staff bargaining unit affiliated with IFPTE Local 70, a union for non-profit workers. This position is not included in Community Change's bargaining unit and is not covered under the terms of the collective bargaining agreement.

Location: This individual will be the primary onsite technology point person for our headquarters office in Washington DC and will be required to be onsite a minimum of three days per week. Workload and onsite events may dictate a higher frequency at times.

Equal Opportunity: Our vision of a better world centers the leadership of impacted people of color to move our work on immigrant rights, economic justice, and racial equity, including a focus on jobs and housing, early childhood care and education, income supports, and immigration reform. We strongly encourage the interest and applications of people of color, women, and people in the disabled and LGBTQ+ communities. Community Change is an Equal Opportunity Employer.

Closing Date of Position: Open Until Filled

Click here to learn more about our employee benefits and Community Change's values