Technology Support Specialist - Hawthorne

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Technology Support Specialist position!

Here is some of what you’ll do…

POSITION SUMMARY: The Technology Support Specialist reports to the Hawaii Operations Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine systems and technical customer training. The Technology Support Specialist should have a background in mechanical and electrical engineering. Working as a subject matter expert, the Technology Support Specialist is responsible for professional installation of Trimble 2D and 3D machine control systems and telematics hardware on non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.

ESSENTIAL FUNCTIONS:

1. Assists in the development of localized training materials and provides training to end-users on the operation of Machine Control systems.
2. Delivers quality technical assistance on time and ensures customer satisfaction.
3. Acts as primary resource in providing on-machine installation, maintenance, and training on heavy civil construction technology at the customer’s site.
4. Ensures the operational quality of the system by documenting post-installation tests.
5. Provides on-site troubleshooting as requested by the sales and technical support organizations.
6. Provides high-level operator training to end-users.
7. Ensures that installation, training, and other work necessary is completed on time.
8. Documents and reports field activities as well as is pro-active in creating process improvement.
9. Assists sales and marketing with trade shows and events.
10. Drives revenue based upon performance of services for construction machine customers.
11. Creates and provides localized training services for qualified customers and third party organizations with the intent to educate and expand the overall business of machine related construction within the region.
12. Assists the SITECH Operations Team with tasks related to equipment shipping, receiving, and handling.
13. Is responsible for the maintenance of the rental equipment fleet: inspects, checks in/out, cleans, updates software, and repairs when necessary.
14. Provides support to and works under the supervision of the Hawaii Operations Manager, assisting in the repairs, maintenance, and calibration of equipment in the repair center.
15. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must have familiarity with heavy equipment and hydraulic systems.
5. Must have strong mechanical aptitude and understanding of machine control products.
6. Must have the ability to present and follow a prescribed training outline in a professional manner.
7. Must have the ability to follow both routine and advanced procedures and to think analytically.
8. Must have the ability to plan and organize work with minimal supervision, but also work well in a team environment.
9. Must have demonstrated sound business judgement and decision making skills.
10. Must have excellent verbal, written, and problem solving skills as well as a strong command of written and verbal English.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment parts and tools.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads rental documents, invoices, and bills.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits in equipment and vehicles for extended periods.
11. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and outdoor environment, with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $35.00 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.