Telecom Engineer - HonorVet Technologies
Pleasanton, CA
About the Job
Title: Telecom Engineer
Duration: 12+ months
Location: Vacaville, CA
Must-have requirements:
Duties:
Technical knowledge and skills:
Duration: 12+ months
Location: Vacaville, CA
Must-have requirements:
- MS Teams and MS Teams Telephony migration.
- Five9 Contact Center.
- Proficient networking experience.
- Project Management.
- OPTIONAL: AVAYA telephony.
Duties:
- Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.
- Expert with Avaya & MS Teams Telephony, implementations, and administration
- Expert with supporting remote telecom services to a remote work force.
- Experienced with Contact Center operations and administration.
- Experienced with IVR call flows and call routing.
- Adept and/or proficient with Networking (Routing, Firewall, etc.)
- Work with other Telecom engineers to design and implement well-integrated products.
Technical knowledge and skills:
- BS or MS in Computer Science or equivalent degree
- 8+ years of Telecom experience
- 3+ years of proven technical lead and CCaas experience
- 3 + years of proven technical lead and UCaas experience
- Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration
- 2 + years of proven experience with administering contact center services
- Adept and/or proficient in Networking.
- Proficient in Telecom operations, administration, and support.
- Working knowledge of Windows
- Strong communication and writing skills.
- Should be able to write reports using various reports generation tools and languages.
- Expert knowledge of Server patching (Window and Linux)
- Prior experience in the insurance industry is a plus.
- Five 9, Avaya, MS Teams certifications desirable
Source : HonorVet Technologies