Telecom/MDM Field Technician - TEKsystems

Description:

Client is looking for a Telecom/Network Tech to work across the tri state depending. This group is a Large team and they will be the only support the build out of their cisco voip, MDM and wireless systems across the Hospital system. This is an opportunity to join their team within their Unified Communications group. Locations can change and will be located across the tristate. The position is system support in UC and telecom concerns as well as other locations for NYC.

This person will support all UC service requests and help with many different UC, MDM and network projects across the hospital system. These people will overall support to manage all telecommunication needs and troubles for this hospitals and the migrant hotels specifically. This is an effort from Mayor Adams, the effort is to support asylum seekers and have the task of supporting these HERC locations. They will be handling various, Field tech services and support from installing temporary routers (Cradle Point routers and support MDM and telecom needs etc. Responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements. They will oversee the day to day operation for the Cisco VOIP phone support vendor, managers, and technicians. Ensure Telecommunications Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly. As well as maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes. Will also perform a variety of special assignments, generally in long-range planning, evaluation, testing, and remediation. These person responds to Voice related calls, which range in scope from local facility to agency wide. They will independently plans and carries out projects; analyses of requirements; integrating and coordinating vendor management. These people serves as a technical subject matter expert in the areas of PBX and UC engineering, IT systems, information management and policy planning.

Skills:

UC, Cisco, Voip, Unified communications, Wan, Telephony, Cisco ucs, rightfax, Cisco phones, wifi, cradle point, MDM, Cisco routers, Router, pbx, Cisco voip, Troubleshooting, Cisco voice, Phone system, Customer service, Installation, Support

Top Skills Details:

UC, Cisco,Voip,Unified communications,Wan,Telephony,Cisco ucs,rightfax,Cisco phones,wifi,cradle point,MDM

Additional Skills & Qualifications:

Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.

 Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload.

 Solid expertise with AV; including conference room hardware.

 Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information.

 Ability to work in a fast paced environment.

 Strong analytical skills.

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

·         For direct placements: You must include the client’s benefit information. 

·         For any internal positions: You must include this link https://www.teksystems.com/en/careers/benefits. 

·         For fully remote positions or jobs in Colorado: In addition to the pay and benefits requirements outlined above, the following additional information must be included in the job posting: 

o    A posting close date added to the description. For example, “Posting close date August 30, 2024.” 

o    A general description of any bonuses, commissions or other compensation offered for the position. 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.