Telecommunications Mobile Device Manager - TEKsystems

Description:

Client is looking for a new Manager for their Mobile device team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices. This person will manage a team of 15 or more MDM techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of mobile device products and the use of mobile device equipment. They will handle Mobile iron procurement, coordinates oversees mobile device repairs and problem resolution by vendors and processes and verifies mobile device billing, purchase orders and invoices. This person will also be responsible to gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to the requester. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of mobile devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now mobile device ticket queue for both PBX and mobile device and perform monthly wireless audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers.

The Manager of Administration will provide technical and application support and, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2.

Below is all that this manager will be involved in and should have a strong understanding around:

• Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications

• Responsible for documenting, researching and troubleshooting reported issues and requests

• Fosters a business-oriented culture and mindset driven by continual service improvement techniques

• Identifies and acts on opportunities for continuous improvement

• Understanding critical business process for supporting EITS Applications

• Triage requests or issues to ensure that our service level agreements (SLA) are achieved

• Assist with the Enterprise Service Desk call volume when needed

• Receive, prioritize, document and actively resolve end user help requests and Incidents

• Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA)

• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve

• Follow escalation and paging procedures to ensure SLAs are being met

• Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2

• Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved

• Supervise and monitor staff

• Plan, assigns and reviews the work of subordinates.

• Directs the preparation of departmental budgets in conjunction with other departmental managers.

• Coordinates the activities of the various segments of the department to assure timely and economical completion of projects.

• Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required.

• Establishes, reviews and controls documentation standards, including the development and control of forms.

• Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment.

• Monitor daily quality of tickets

• Perform other duties and/or special projects as assigned

Skills:

MDM, Mobile, Carrier Billing, service now, Management, Carrier negoitiations, budgeting, team reviews, servicenow, service-level agreement, mobile device, telephony

Top Skills Details:

MDM,Mobile,Carrier Billing,service now,Management,Carrier negoitiations,budgeting,team reviews

Additional Skills & Qualifications:

• A Baccalaureate Degree in Business Administration, Finance, Accounting or related fields; and,

• Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems.

This Manager will work and manage the Mobile device management team at the corporate location and all the other hospitals as part of the telecommunications team. . Work effectively as a mobile device support team member and help build relationships within it. Actively help and support the end user environment from top executives down. Will handle all Budgeting, vendor relations and review process for the team.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.