Telecommunications Technician - Novalink Solutions LLC

This telecommunications technician position will work at the direction of the End Use Support section

chief within the Department of Natural Resources. This position will work with cellular vendors for

new and upgrade phone orders, along with service suspensions and cancellations. This position will

work with a ticketing system where all work requests and progress are tracked. This position will

update inventory and various other systems, therefore attention to detail and the ability to follow

complicated procedures is required. This position may also support teleconferencing events, which

involve camera and sound system set up.

This position works with other technicians across the

DNR, and with customers and VIPs as well, so great customer service skills are required as well.

Required skills:

Experience in supporting smart phones – 2 years minimum

Experience in working with cellular vendors - 2 years minimum

Experience in following detailed procedures – 2 years minimum

Experience in working with a ticketing systems to track work – 2 years minimum

Experience in tactful and professional communications with teammates and customers – 2

years minimum

The most qualified candidate will also have:

Experience with using online vendor portals

Experience working on a technical team

Excellent written and verbal communication skills

Experience working with Microsoft Office suite including Teams

Optional skillsets:

Experience in drafting and documenting procedures

Experience in supporting conference room technologies

Experience with video cameras and sound systems

Location

This position works in the Madison GEF 2 office building.

Telecommuting up to 3 days per week is

available after the initial training period if approved by the supervisor.

Special Requirements

a. Due to the sensitive nature of the systems and data this position works with, employment is

contingent on completion of a criminal background check

b. Candidate must meet the standards needed to drive a State car/van

Physical Requirements

Candidate must be able to lift up to 30 pounds of force occasionally.

Environment

The position will spend most of working time in an indoors office setting